AddressAs part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.
Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.
Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:
26 weeks paid parental leave or 14 weeks paid primary caregiver leave
17% superannuation contributions
17.5% annual leave loading
Access to flexible working arrangements including hybrid working options during non-peak periods, purchased leave, and a condensed fortnight.
Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
On campus childcare options
Cheap parking (from just $5.75 a day)
Salary packaging options
The primary purpose of the Senior Student Administration Officer is to manage the more complex Student Administration responsibilities within the Faculty’s Academic Services team and plays a key role in the effective management of students that are experiencing circumstances which impact their academic progression.
Key responsibilities will include:
Provide advice and support to relevant decision makers on student matters and related student appeals and grievances.
Undertake investigations, prepare documentation, produce written correspondence and provide relevant information and recommendations within the framework of University rules, policies and procedures.
Provide high level administrative assistance to the Associate Dean (Academic) to effectively manage routine and complex student cases ensuring all student related decisions are applied consistently and recorded accurately in accordance with University policy.
Undertake administrative tasks for a range of Student Administration activities across domestic and international, undergraduate and postgraduate programs, including admission, credit, progression, graduation, and cross institutional study.
Mentor and provide training to staff within the Student Support team.
Develop and maintain specialist knowledge of student related University rules, policies, procedures and provide written and oral advice to students and Faculty and School staff as required.
Assist with coordinating the Faculty’s processes for managing Progression Interventions and Progression Alerts, as well as students requiring reasonable adjustments, including working collaboratively with Faculty and School staff to integrate assistance and support services.
Oversee the Faculty administrative processes for supplementary assessment, amendments to results and assessment re-mark requests.
Contribute to the development and maintenance of plans and procedures for student related administrative processes.
Ensure details required for Government reporting are completed in accordance with statutory and policy requirements.
Participate in Faculty and University working groups as an active member contributing to discussions.
Any other duties as reasonably directed by your supervisor.
This is a full-time (100%), continuing.
At HEW level 6, the full-time equivalent base salary will be in the range $88,099.39 - $94,512.08, plus a generous super allowance of up to 17%. The total FTE package will be up to $103,076.28 - $110,579.13 annually. As these roles are covered by an Enterprise Agreement, you will also receive regular remuneration increases in line with the Enterprise Agreement.
About YouA relevant undergraduate degree with subsequent relevant experience; or extensive experience in Student Administration; or an equivalent combination.
Excellent written and verbal interpersonal communication skills including the ability to provide advice, negotiate, collaborate and liaise with a wide range of clients and stakeholders including student and senior staff.
Demonstrated specialist knowledge of University Rules, Policies and Procedures, deadlines and services relating to student matters or a capacity to rapidly gain such knowledge.
Proven strong organisational skills and demonstrated ability to prioritise tasks and ensure that deadlines are met whilst demonstrating accuracy and attention to detail.
Ability to work co-operatively and supportively as a member of a team.
A strong orientation to the provision of a high level of customer service.
Demonstrated competence in the conduct of administrative duties, including the ability to be proactive in reviewing work practices and updating procedures and processes where required.
Ability to use sound judgement and sensitivity when assessing situations and diplomatic skills when resolving problems and facilitating outcomes.
In addition, the following mandatory requirements apply:
Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.
Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
For more information about this opportunity, please contact Sophie Dutton (********@uq.edu.au). For application queries, please contact ******@uq.edu.au stating the job reference number (below) in the subject line.
All applicants must upload the following documents in order for your application to be considered:
Cover letter addressing the ‘About You’ section
Resume
At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion. We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Accessibility requirements and/or adjustments can be directed to ******@uq.edu.au.
If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.
Applications close Tuesday, 7th May 2024 at 11.00pm AEST (Job Reference Number - R-38347).
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