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Form of workYou might think you know us, but we’re delivering like never before.
As the world rapidly changes, we’ve had to change too – to ensure our future is even greater than our past
It’s an exciting time to be at Australia Post
Customer Experience and Digital Technology is at the core of Australia Post’s transformation. This new business unit is empowered to deliver for our teams and delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.
And we’re always on the lookout for passionate, purpose-driven people to join our team.
Customer Experience and Digital Technology?
The purpose of Customer Experience and Digital Technology is to design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post. The key areas that Customer Experience and Digital Technology is responsible for include Customer Experience, Customer Services, Decipha, Identity and Financial Services, Digital Channels, Data Science, Data Commercialisation, Product Engineering and Platforms, as well as Technology.
What does the role involve?
We have a number of vacancies for this role across different seniority levels.
As a part of the application support team, you will be responsible for the management of defined applications by installing, configuring, upgrading, administering, monitoring, and maintaining the applications to keep them in a usable state, ensuring they are correct, consistent, and available at all required times.
You will be involved in delivering minor works, estimations, design and systems development work in time, budget, and quality targets and in accordance with appropriate standards. We will rely on you to drive the technical investigation and participate in the troubleshooting process for incident/problem tickets and resolving technical issues that may arise during the whole development lifecycle.
What are we looking for?
- Technical expertise in supporting enterprise level JAVA applications built for cloud (AWS) environment;
- Working experience on Oracle and PostgreSQL database;
- Experience working in microservices and API development;
- Experience with monitoring tools i.e., Sumologic. Site24X7, New relic will be seen favourably;
- ITIL foundation certified preferred;
- Intermediate/advanced AWS knowledge;
We believe investing in our people is good business.
We know that your life outside of work matters. So while we work hard, we also have a culture that promotes a genuine work/life balance. Our teams operate flexibly so please speak to us about what this could look like for you.
Together, our differences make us stronger.
With a reach across Australia and beyond, we’re building a workforce that’s as diverse as the communities we serve. Learn more about how we're supporting inclusion at Australia Post, here. If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at inclusivecareers@auspost.com.au.
Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Check out this short video to find out how we acknowledge and pay our respects to the Traditional Custodians of the land we operate on.
Ready to join the transformation of Australia Post?
Click apply now, to help shape our tomorrow.
