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Form of workAs part of the Civitas Group, Supported Care is a privately owned organisation designed to provide support services to individuals living in SIL, SDA, level 3 supported accommodation and the community. Our services are funded through NDIS services charges.
Our mission is to provide high quality services to the most vulnerable in our community
https://supported.care/
About the Role:
Reporting to the Regional Service Manager and Team Leader, the successful candidate will be responsible for providing residential and community customers with assistance, support and encouragement of independence to reside in their chosen community. You will strive to meet the physical, social, intellectual, psychological and emotional needs of the customers.
You will provide support in day-to-day activities, be a link between the office team and Support Workers, be responsible for liaising with support coordinators and provide any other support required by the office team. Whilst continuing to provide care to Supported Care customers, you will be working to maximise client satisfaction through participating in a team that provides quality services essential for attracting, retaining, and providing care to NDIS customers.
Position Responsibilities
- Participate in the leadership, management and supervision of the team, ensuring they meet their duties and responsibilities;
- Assist the Regional Manager and Team Leader in ensuring team of Support Workers are completing their obligation of providing quality care, and community participation to achieve the goals and objectives of the customers;
- Participate in the review of care plans by ensuring all necessary documentation is complete and accurate; report any observed changes to residents health to the Team Leader;
- Assist in the liaison with external support coordinators about any upcoming appointments and build rapport with our external providers;
- Participate in emergency on-call when required on the request of management;
- Continue to undertake the roles and duties of Support Worker when supporting clients, including community participation and domestic services.
The ideal candidate will have compassion and experience working with those facing various life challenges, including interacting with people living with mental illness and disabilities.
The ideal candidate will possess:
- Current driver’s licence and a willingness to use your own comprehensively insured vehicle for work purposes (preferred);
- Current Senior First Aid Certificate and Cardiopulmonary Resuscitation (CPR) certification or ability to obtain;
- Ability to read, write and communicate effectively in English;
- Basic computer skills, including the ability to use Outlook and Internet Explorer;
- Willingness to undertake sleepover shifts;
- Possess a current Yellow Card – or the ability to acquire;
- A polite and friendly manner;
- Proficient time management skills;
- High personal, professional and ethical standards.
