Senior Systems Engineer

Senior Systems Engineer

Location: Brisbane, Sydney or Melbourne – opportunity for hybrid | flexible working

Information and Communication Technology

Competitive Salary

Full Time

Care Systems is a leading provider of software solutions in the Australian Aged Care, Home Care and Disability sectors. We are proud to develop, market, deploy and support our own software solutions that enable our clients to focus on providing care to their residents and community.   Our team is located in Brisbane, Sydney and Melbourne, with our Head Office in Brisbane; however, co-workers predominantly work remotely and hybrid.  People are at the core of everything we do; our culture is collaborative and inclusive, our co-workers are a highly engaged, high performing team who love what they do, and our clients and customers are the reasons we do what we do.

This is an exciting opportunity for a Senior Systems Engineer to join our Operations Team providing end user support to internal stakeholders and external clients, troubleshooting problems and advising on required action.  

Reporting to the Head of Operations, the Senior Systems Engineer will be responsible for the design, configuration and deployment of computer systems to meet internal & external client requirements, monitoring system performance, and addressing system support issues as they arise.

• Working with our hosting partner organisations to configure, deploy, maintain and update our Australian-based cloud servers.
• Working closely with our development team to automate deployment of our software to our cloud infrastructure.
• Managing our accreditation obligations with Government entities such as Services Australia and the ATO.
• Managing the process of migrating legacy clients from on-premises to cloud, whilst minimising service disruption.
• Configuring services to integrate correctly with third party integration partners, whilst ensuring we maintain the security & integrity of our multi-tenancy environment.
• Configuring elevated access for co-workers for development and support, in line with our security policies and privacy obligations to our clients as well as managing corporate security practices for co-workers and other stakeholders.
• Providing on-site support for clients (as required).
• Providing Help Desk support and servicing customer tickets.
• Co-ordinating projects within the context of new client site roll outs.
• Monitoring systems performance and identifying recurring problems, resolving and mitigating as necessary including diagnosing and resolving technical hardware, software and mobile issues.

Some activities, such as upgrades, will be required to be conducted outside of standard business hours.

You are an experienced Senior Systems Engineer and someone who is most comfortable rolling up your sleeves and getting the job done within a busy and supportive team and providing back up support as required for other team members.   The ability to work under pressure and juggle multiple priorities and deadlines is important.  You are enthusiastic and self-motivated with excellent troubleshooting skills and hands-on experience with various operating systems.  We need someone with a hands-on, can-do approach, delivering support to both internal stakeholders and to our customer base across the country.

We would love to hear from you if you have:

• An undergraduate qualification in computer science, information technology or information management (strongly preferred) with a minimum of five years’ experience and a proven track record in managing server and network infrastructure.
• Experience in supporting networks and Users in multiple locations.
• Experience managing Windows-based servers within virtual platforms such as Azure, AWS, Openstack, VMWare.
• Knowledge of network configuration and maintenance for local and wide area networks, DNS as well as knowledge of security configuration and management practices using hardware & software firewalls, IPSec & SSL VPNs.
• Knowledge of Web Server Management using IIS and/or other web service tools, including encryption certificate management.
• Windows Operating System management, Active Directory and Group Policy management.
• Management of Remote Access using VNC, Remote Desktop/RemoteApp, and Multi-Factor Authentication.
• Strong scripting and automation skills using shell languages such as PowerShell, etc.
• Experience with Financial Management or other line-of-business software would be advantageous.
• Experience managing relational databases such as Microsoft SQL Server
• Knowledge of the Aged Care Sector or Disability Services is desirable but not essential, however a desire to work within the sector and help and support people is essential.
• Experience with ISO 27001 certification would be advantageous.
• The ability to travel as needed and attend client sites if required.

What we offer

As well as a competitive salary, you will be challenged and encouraged to innovate.  You will collaborate with colleagues who are committed to delivering exceptional experiences for our clients.  As we are a small, flexible and nimble organisation you will benefit from:

• Having direct access to everyone across the organisation including the key decision-makers.
• True flexibility – we recognise everyone has different needs both at work and at home and encourage our co-workers to work in a way that produces the best outcomes for their families as well as the business.  Work from home or, if in Brisbane, you are welcome to work in our office.
• Real opportunities to make an impact. Everyone’s ideas and contributions are valued and encouraged.
• All hands on-deck – this leads to self-discovery and innovation.  We value everyone’s input and ideas. You will be encouraged to work with your strengths and uncover hidden talents.
• Less red tape and bureaucracy and more conversations.
• You get to learn different aspects of the business – you might be in one team, but you have the opportunity to work across the entire business.  You will enjoy a dynamic environment, where you’re encouraged to learn, experiment and try new things.
• Genuine support for your personal wellbeing and professional development.
• A culture that is collaborative and inclusive.

How to Apply

If this sounds like you and you want to make a difference to the lives of our clients, please respond by sending your application letter and your CV to: Catherine Brown at:  *********@hamiltonbrownconsulting.com

Applications close: 8th May 2024.

Only applicants with the right to live and work in Australia will be considered.

Care Systems is an equal opportunity employer. We are committed to ensuring equity in recruitment, development, retention and promotion of co-workers and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.