AddressJoin an organisation that cares about growing and developing our greatest asset – our people. Work alongside a dedicated team of professionals who are determined to provide high-quality, compassionate patient care using high-class equipment. We are on the lookout for people who share our passion for innovation and going above and beyond for our clients. Whether you come to us as a Medical Receptionist, Sonographer, Team Leader, Radiologist or Administrator, we value you and your contribution to our team. Without you, we wouldn't be able to continue to grow and accomplish greatness.
About the Opportunity
Looking for an opportunity to grow in a team of IT professionals?
Have a passion for developing creative and innovative solutions to improve service delivery outcomes?
This role could be just what you're looking for.
We are seeking a Senior System Engineer to join the Qscan Team at our Clayfield Support Office on a Permanent Full-Time basis.
As a Senior Systems Engineer for Qscan Group, you will be responsible for making sure that services are seamlessly delivered to both our internal and external stakeholder groups. The core focus of this role will be to implement a high standard of service delivery, reporting to industry benchmarks on responsiveness and resolution while maintaining the customer outcome as the prime driver.
This position reports to the Head of IT Infrastructure and sits within the IT portfolio of the Qscan Group.
Key Responsibilities:
- Maintaining positive relationships with customers, ensuring that customer outcome is top of mind.
- Carry out and manage system administration functions utilising the Microsoft product set including but not limited to Windows Operating Environments, Active Directory, Azure, Azure AD, Exchange, Group Policy, Intune, and the Microsoft 365 Suite.
- Install and maintain Redhat Enterprise Linux Servers in an enterprise environment.
- Liaise with product vendors and clients on hardware, software and systems to identify and resolve complex infrastructure issues and to identify beneficial changes to the technical infrastructure.
- Participate in activities to address the root cause of outages and champion implementation of remediation.
- Assist and participate in projects in relation to infrastructure architecture, design, evaluation, implementation, installation, and upgrades.
- Adhere to the relevant ITIL standards and procedures that have been developed in the areas of Incident Management, Change Management and Problem Management.
- Perform after hours duties, ensuring any remedial actions are executed to avoid business and/or external customer impact.
- Participate in a 24/7 on-call roster.
- Travel to datacentres, clinics and sites across Australia as needed.
- Maintain and develop all required infrastructure documentation, including design documents, standards, processes and procedures and document written procedures for dealing with standard requests for support team to follow.
- Mentor junior team members
About You:
- Previous experience designing large IT environments including large on-prem and cloud environments
- Extensive demonstrated technical expertise and experience in Microsoft technologies including Microsoft 365, Azure, Azure Active Directory, Exchange, Windows operating systems.
- Experience building and supporting Redhat Enterprise Linux environments.
- Demonstrated advanced understanding of IT Infrastructure and networks.
- Advanced virtualization experience with an emphasis on VMware and Azure.
- Demonstrated experience in Business Continuity Planning and Disaster Recovery.
- Strong understanding of the TCP/IP protocol suite and subnetting.
- Advanced skills in performance and uptime monitoring.
- Relevant tertiary qualifications in IT or equivalent.
- Excellent time management and organisation skills with the ability to meet deadlines
- Clear, professional and articulate communication
- Strong problem-solving skills, planning and analytical skills
- Ability to engage cross-functional teams, maintain positive relationships with stakeholders and provide excellent customer service to internal and external customers
- Previous experience in the Medical Imaging industry.
- Familiarity with the following systems: Inteleviewer/Inteleconnet/RIS/ PACS.
- Experience with Palo Alto firewalls.
- Experience with Juniper network devices.
- Previous operating experience within ISO27001
- Previous experience with ITIL
- $500 uniform allowance
- Annual flu vaccinations
- Personal and professional training and development programs
- Access to our Social Club – including events, giveaways and monthly raffles
- Access to local/team events and rewards
- Competitive salary and allowances
- Exclusive discounts on personal purchases through the Dell Employee Purchasing Program
- Wellbeing Gateway App to enhance your mental health and wellbeing
- Access to our Employee Assistance Program (Assure)
Here at Qscan Radiology Clinics, we value diversity and inclusion in our workforce, and actively encourage applications from those who bring diversity to our Group.
If this opportunity excites you and you want to work for an organisation that will help grow and develop you, please apply now!
Additional information
- Tailored personal and professional development opportunities
- Join an organisation that grows our own - we invest in our people
- Opportunity to flex your creative muscle & improve service delivery outcomes
