Senior Systems Engineer

• Join our high-performing team in a managed service team
• Work for an HRD Employer of Choice winner for 8 years in a row!
• Role can be based – Perth, Sydney, Adelaide, Melbourne or Brisbane

Who is Data#3?

Listed on the ASX in 1997, Data#3 reported revenues of $2.2 billion in the 2022 financial year and has more than 1,300 employees. Headquartered in Brisbane, it has facilities across 12 locations in Australia and Fiji. Voted HRD's Employer of Choice for the last 8 years!

Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customers.

We are currently seeking an experienced Senior Systems Engineer to provide Level 3 operational support, installation and configuration to our customer's systems, software and infrastructure within our Services Business. You will be a natural problem solver and have experience with Root-Cause analysis. You will be providing technical advice to our customers and act a technical leader to team members

What will I be doing?

• Manage and resolve customer incidents, problems and requests to required service level targets in a hands-on customer facing technical role
• Ensuring that established Service Levels are maintained against pre-determined SLA’s
• Provide the escalation point for functional teams for technical resolution of all related incidents and/or tasks
• Working on infrastructure upgrades, implementations, outages & refresh programs
• Day to day management of the technical solutions to ensure that they continue to meet business requirements
• Apply technical knowledge to effectively analyse and resolve problems
• Manage time in a manner to ensure all tasks are completed within specified time frames
• Accurately and consistently perform general administration and management of supported environments
• Maintain a detailed understanding of Azure products and services
• Coordinate and work with internal team resources and vendors as required
• Manage and plan regular patch management, scheduled maintenance, verify backups and upgrades with the team
• Assisting other team members with any technical challenges, guiding them to resolution
• Operate within ITIL service management processes including incident,
• problem and change management.

What experience will I need?

• Minimum 6 - 8 years’ experience in an IT environment
• virtualisation technologies – Hyper V and VMware/ESXi for customer accounts.
• Strong experience in AWS & Azure Technologies
• Experience in Office365, SharePoint, Microsoft Teams, etc
• Demonstrated experience with PKI, ADCS Cert Services
• Microsoft Active Directory, DNS, DHCP, IIS, TCP/IP
• Server Platforms – Windows Server 2003, 2008/2008R2, 2012, 2016, 2019
• Demonstrated experience in the provision of technical services to the client.
• Strong understanding & experience creating technical guides and implementing technical changes.
• ITIL Certification

Just a few of our benefits:

• Income Protection
• Community Service Leave
• Employee Purchase Program
• Novated Leasing
• Flexible Working

For our full list of benefits, head to our careers page: https://www.data3.com/careers/

Please note that Data#3 will request as part of the recruitment process, reference checks, and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

Job No LITO111211

Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.