Senior Systems Engineer - Observability/Scom

• You are passionate about making peoples jobs simpler and more rewarding

• We are a team of big thinkers who are engineering the future of banking

• Together we could create industry leading product lifecycles that support capabilities, people and technology

Do work that matters

CommBank is recognized as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.

As a member of the Chief Technology Office (CTO), you will contribute to all aspects of the technology products and services we deliver, from technical strategy and design to coding to deployment to operation. The CTO team provides the platform capabilities such as Private/Public cloud host, CI/CD and Observability tooling that is leveraged across all Business Unit Platforms within the Bank to deliver industry-leading software including: CommBank App, Netbank, CommSec, CommBiz and Commbank.com.au..

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times.

See yourself in our team

The Observability team are responsible for the end-to-end ownership and adoption of enterprise scale Observability solutions and industry best practices. You will be working closely with our platform and software engineering colleagues to embed telemetry and observability solutions into our standard operating environments.

• You’re ready to scale up engineered quality for competitive advantage  

• You’re passionate about making peoples jobs simpler and more rewarding  

• The opportunity to enable quality at scale in practices beyond testing excites you

• You thrive off developing tools that make the engineering process better

We’re interested in hearing from people who

• Are experienced with the full software development lifecycle and delivery using Agile practices 

• Can take lead in the technical troubleshooting of complex issues for production and non-production systems

• Provide mentoring and technical assistance to other members of the team

• Apply and promote industry best practises and patterns

• Ensure that products meet SLOs in addition to business requirements including a focus on non-functional aspects such as security, reliability, performance, maintainability, scalability and usability

• Take accountability for the assimilation of products into broader ecosystems, concentrating on all aspects of the stack including hardware, networking, data handling and the flow through to application and integration points

• Take the lead in work initiatives that includes estimation, design, installation, configuration, integration and productionising of system components

• Have a Devops and growth mindset with a desire to learn and share knowledge

• Drive continuous improvement for the system and team processes including using endorsed technologies to reduce human effort, drive outcome consistency, and reduce cycle time through automation

• Are comfortable communicating and collaborating - willing to coach and teach others

• Can Influence and guide stakeholders in the definition & documentation of requirements

Tech Skills

• Advanced understanding of the monitoring and observability enterprise ecosystem

• Strong technical experience (5+ years) working with monitoring tooling, specifically Microsoft SCOM

• Experience working with private cloud and public cloud architecture(s) and application deployments

• Proficient using version control systems (Git) and CI/CD tools like Octopus Deploy, TeamCity, Jenkins and GitHub actions

• Solid hands-on experience and knowledge of SDLC & operating in an ITIL environment

• Experience in a centre of excellence model enabling best-practise in a federated operating model at scale

  Desirable:

• Hands on experience using other monitoring tooling and technologies such as AppDynamics, Prometheus, Grafana, OpenTelemetry and fluentbit

• Exposure across a broad range of concepts and technologies that includes .NET & Java programming languages, mobile native development, windows and linux operating systems, automation, scripting languages (e.g. Python), networking concepts, monolith and modern application architectures including microservices

• Tertiary qualifications in IT or Computer Science or equivalent certification

• Exposure and or knowledge with Observability-as-code / monitoring-as-code implementations

• Testing automation

• SRE practises

• Strong influence, communication and presentation skills, ability to liaise with technical/non-technical stakeholders 

Working with us:

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. 

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring engineers from across all of Australia, you’ll be empowered to do your best work and be given the choice on when and where that work happens. We really love working here, and we think you will too.