Address
SalaryInLife is a rapidly growing, financially healthy social enterprise with a vision that all people with a disability live full and fulfilling lives. We help to make this happen by supporting our clients and their carers with high quality, hassle-free personal assistance in the home.
As well as the basics of personal care and support, we provide a supportive and empowering environment to help navigate life's choices and opportunities. Everyone at InLife is working towards the same purpose: to positively transform the experience of disability support. With a genuine desire to make a difference, we believe we're doing it, one team at a time.
We understand that if we're serious about our vision to transform the experience of disability support (and we are!), we need to employ great people and help them perform at their best. No matter whether you work directly with our clients or behind-the-scenes at InLife HQ, you'll play an important part in making sure we deliver outstanding service.
The role
A user-friendly, fully cloud-based platform and efficient operational processes are our backbone, freeing up our outstanding team of disability professionals to focus on direct client support. Our current processes and systems have served us well, but now is the time to take a step back and figure out what's required to scale the business well into the future.
We have recently developed an exciting vision for this future state, that defines how a tech savvy disability agency can use the latest tools and innovations to create an outstanding experience for both clients and staff.
As a Senior Business Analyst, you are responsible for leading solution design throughout the project lifecycle, working closely with our Transformation Team, Technical Development team, front and back-office staff, and various other disciplines
Key Accountabilities
Strategy
- Collaborate with executives to drive program and project outcomes
- Apply systems thinking to align program and project objectives to the overall business strategy, considering service design, user experience and operating model design
- Assist in planning for Program Increment cycle
- Assess feasibility and viability of approaches and solutions considered in the Transformation roadmap
- Provide strategic insights into risks and benefits of proposed solutions
- Proactively identify opportunities for process improvement and optimisation
- Support the integration of business analysis best practice, adhering to industry standards and promoting continuous improvement
- Lead and facilitate key BA activities within the full project lifecycle from initiation and scoping to project close out (Discovery workshop facilitation, issues and data analysis, current state process mapping, gap analysis, business case development to name a few)
- Collaborate with internal stakeholders to design and document current and future state business processes and system requirements
- Develop and maintain comprehensive project documentation
- Manage deliverables in an agile project delivery environment (Product backlogs, Epics, Stories etc)
- Support project change management and contribute to related change artifacts
- Actively identify and manage project RAIDD (risks, issues, assumptions, decisions and dependencies)
- Adapt to changing priorities and the dynamic business and project environment
- Demonstrate flexibility and resilience while driving outcomes
- Effectively communicate at all levels, including senior leadership to ensure alignment and support for business improvement initiatives
- Build strong relationships with key stakeholders, including senior leaders, subject matter experts, project sponsors and project delivery teams
- Foster collaboration environment between business and project delivery teams
- Provide guidance and mentorship to junior Business Analysts and team members
- Embody a culture of continuous improvement
- 5-10 years experience as Business Analyst in business improvement implementations
- Relevant tertiary qualifications
- Comfort with ambiguous, ever-changing situations
- Ability to break down and solve problems through quantitative thinking and analysis
- Capability to drive an independent worksteam in the context of a broader business project
- Experienced in working with business executives, and able to convey implications of changes in a professional and diplomatic manner
- Demonstrated skills in workshop facilitation, requirement elicitation and specification(including writing User stories)
- Demonstrated decision-making and negotiation skills to support prioritisation and delivery
- Exceptional interpersonal skills and ability to rapidly build rapport with stakeholders
As part of our recruitment process, certain checks will be undertaken with your permission, including an NDIS Worker Screening Check that you must have before you can start work.
We encourage all of our staff to be vaccinated for COVID-19 and current recommendations about vaccination can be found on ATAGI website.
Benefits
We offer great wages, great benefits and a supportive team culture (plus a strong commitment to birthday cake!). Salary packaging benefits are available too, which can help you maximise your take home pay.
A note about inclusion...
At InLife, diversity and inclusion is part of our DNA. We celebrate the amazing differences we all bring to our work and we actively ensure that everyone feels safe and supported in our workplaces.
We welcome and encourage applications from everyone and our hiring decisions will never be based on things such as your gender identity, disability, age, religion, ethnicity, sexual orientation or cultural background - because they simply aren't relevant to doing an awesome job (and you are protected from this kind of discrimination under Australian law).
We also know that we continue to learn more about inclusion every day, so if there is something you think we could do differently to make InLife a place you could picture yourself working, we're all ears.
