AddressThis role primarily provides on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. The technical domains include End User Computing; Servers and Networks and Unified Communications
The role:
You will provide operational support (on-site and remote) to Queensland Health sites as required.
Additionally, you will:
- Configure/install/monitor/support/manage the ICT environments by applying high level technical expertise.
- Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
- Develop, maintain and work within procedures for the maintenance and support of one or more technical domains – see Appendix 1.
- Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions.
- Meet enterprise service levels by applying eHealth incident management processes.
- Ability to supervise staff in the delivery of high quality ICT support by ensuring standards and procedures are adhered to.
Are you right for this role?
The successful candidate will need to demonstrate technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains as well as, experience in delivering high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
Furthermore, you will experience and the ability to identify and resolve ICT related problems within defined Service Level Agreements.
About eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
To apply for this exciting opportunity, submit your resume and a one page cover letter online today.
