AddressThe Administrative Appeals Tribunal (AAT) is looking for a Senior Enterprise Technology Group Support (ETG) Officer to join our supportive, friendly, and collaborative Enterprise Technology Group team.
This role can be based in either our Brisbane or Sydney location.
This position can be appointed on an ongoing basis or for a period of up to 12 months.
Remuneration: The salary range for the position is APS5: $82,616 - $87,608 p.a., plus a generous employer contribution of 15.4% superannuation applies.
About the opportunity:
The Administrative Appeals Tribunal (AAT) are looking for Level 1 & 2 desktop engineers seeking to develop their careers.
The Senior Enterprise Technology Group (ETG) Support Officer is responsible for providing high quality, responsive and timely 1st and 2nd level IT support to members and staff.
This position covers Service Desk duties as well as Desktop Support duties. The role will assist the Team Leader to manage the Service Desk, and ensure ITIL processes are followed, especially with regard to incident management and the communication of solutions and technical knowledge.
The ETG has a clear pathway into other IT teams such as Cyber Security, Network and Systems Administration/Engineering, Application Development and Support as well as Project Management, providing the successful applicants with a genuine opportunity to progress their careers in a government agency.
The role is expected to act as an escalation point for complex enquiries, and the development of subject matter.
About you:
Our ideal candidate will have:
- Experience managing and operating service desk functions.
- Demonstrated ability at coordinating responses to incident reports, ensuring incidents are investigated accordingly.
- Demonstrated experience providing problem fixes and remedies.
- Experience Installing and Testing systems or system components.
- A strong ability and willingness to adapt to change.
- A track record of delivering against set timeframes.
- Excellent communication and customer service skills.
Ideally you will have an ITIL Framework Certification and a vocational certification in Microsoft Technology.
Position Eligibility Requirements:
The AAT requires Australian Citizenship as a condition of engagement.
All employees are required to undertake an Australian Federal Police Check and health assessment.
More information about this position, the scope of the role, duties and required capabilities and experience, is contained within the position description for this role, available from the Working at the AAT page of our website, www.aat.gov.au.
About the AAT:
The Administrative Appeals Tribunal (AAT) plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.
You can learn more about the AAT here.
Please note that the AAT will be transitioning to a new merits review body in 2024 to be called the Administrative Review Tribunal. Information about the reform can be found here.
What we offer:
- Flexible working options
- Competitive salary including generous superannuation employer contribution of 15.4%
- Salary packaging options
- Gym membership payment plan.
- Supportive career development opportunities, including secondments and acting opportunities.
- Holistic health and wellbeing support including free annual influenza vaccinations and free eye tests.
- Annual Christmas closedown – no leave deduction!
- Employee Assistance Program for you and your family
- Positive and inclusive culture
For a confidential discussion or to make enquiries about the position please contact:
Name: Grant Nicholas
Title: Director Development and Operations
Phone: (02) 9276 5***
Email: **************@aat.gov.au
How to apply:
To be considered, all applications must be submitted online via the AAT website by clicking ‘Apply’ and following the instructions on the online application.
Please submit a Curriculum Vitae and a cover letter (11pt font and of no more than two pages) addressing the required capabilities and experience outlined in the position description and demonstrating suitability for the role.
Please note applicants who do not show evidence of meeting the requirements of the role in their cover letter will not progress to shortlisting.
Applications close: 11:00 PM (AEST) on Wednesday 26 June 2024.
Please note a merit list/pool may be created to fill future like vacancies. Suitable candidates on this merit list/pool may be contacted in relation to identical or similar non-ongoing and ongoing roles in the AAT, or the broader APS, within 18 months from the original date this position was advertised in gazettal.
Please contact the recruitment team on (02) 9276 5*** or ***********@aat.gov.au should you require assistance with accessing our website or with lodging your application.
The Administrative Appeals Tribunal is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQI+ community and mature age people. If you have any support or access requirements, we encourage you to advise us if invited to interview.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
