Address
Form of workProvide on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. This is a permanent full-time opportunity servicing the Sunshine Coast Hospital and Health Service.
The role:
Reporting to the Principal Technology Officer, Sunshine Coast Digital Partnership Team, you will be responsible for providing operational support (on-site and remote) to Queensland Health sites as required as well as configuring/ installing/ monitoring and support the ICT environments by applying high level technical expertise.
Additionally, you will be responsible for:
- Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
- Develop, maintain and work within procedures for the maintenance and support of one or more technical domains – see Appendix 1.
- Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions.
Are you right for this role?
To be successful in the role, you will have demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains. You will also have proven experience in delivering high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised and proven experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
Furthermore, you will have demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff, and enhance the provision of quality client service in a team environment
About eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
To apply for this exciting opportunity, submit your resume and a one-page cover letter online today.
