Senior Technology Officer - Metro South Digital Partnership Team, Ehealth Queensland , Queensland Health

Provide on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. This is a permanent full time position supporting Metro South Hospital and Health Service.

Job details Position status Permanent
Position type Flexible full-time
Occupational group IT & Telecommunications
Classification AO4
Workplace Location Brisbane - South
Job ad reference QLD/EHQDS454731
Closing date 24-Nov-2022
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Permanent
Contact person Greg Wiszniewski
Contact details 07 3176 8751
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The role:
Reporting to the Team Leader, Metro South Digital Partnership Team, you will be responsible for providing operational support (on-site and remote) to Queensland Health sites as required as well as configuring/ installing/ monitoring and support the ICT environments by applying high level technical expertise.

Additionally, you will be responsible for:

• Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
• Develop, maintain and work within procedures for the maintenance and support of one or more technical domains – see Appendix 1.
• Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions.

Are you right for this role?
To be successful in the role, you will have demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.

Demonstrated technical expertise and experience in some of the following technology domains to analyse ICT system issues, and contribute to the design and implementation of appropriate solutions and improvements will help you succeed in this role include:
Communications technologies:

• Cisco IP Telephony utilising CUCM
• Alcatel PABX
• Commtech Messenger Paging Systems
• Cisco LAN & WLAN
• Cisco Prime Infrastructure for Wireless Management

Furthermore, you will have demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff, and enhance the provision of quality client service in a team environment

About - eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

To apply for this exciting opportunity, submit your resume and a one page cover letter online today.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

Role Description

Information Package for Applicants

Information Package for Applicants