Senior Technology Officer, Queensland Health

The role: Supervise staff in the delivery of high-quality ICT support by ensuring standards and procedures are adhered to. This role provides high quality customer service by applying effective organisational and communication skills to negotiate, advise and work collaboratively with others to reach decisions. Key Responsibilities include: Meet enterprise service levels by applying eHealth incident management processes. Provide operational support (on-site and remote) to Queensland Health sites as required. Configure/install/monitor/support/manage the ICT environments by applying high level technical expertise Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained. Develop, maintain and work within procedures for the maintenance and support of one or more technical domains – see Appendix 1 in the role description attached to this advertisement. Meet enterprise service levels by applying eHealth incident management processes. Are you right for this role? To be successful in this role you…
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