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SalaryIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.
For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.
Help people create their tomorrow, while you create yours
We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.
If we do our job well, we genuinely add to the prosperity of our country and its people.
Join Program Thomas!
AMP Bank will launch a new division in Q1 2025 that will target small businesses, sole traders and consumers. The new division will offer transaction and savings accounts designed to provide tailored functionality and features to help small business owners and everyday consumers manage their finances 'on-the-go' from their mobile phones. This is an exciting new initiative for AMP Bank that will position us to support Australia's growing number of small businesses with their banking needs and further deliver on our purpose, helping people to create their tomorrow.
How you'll make an impact
You will be helping us to build and deliver this exciting new division. This is an amazing 6 Month Fixed Term opportunity, where you will be responsible for defining, managing and defending an optimal Digital Customer Experience for the launch of our new business banking product. This role sits within the Digital Growth team which delivers best in class digital experiences for existing and potential AMP customers. This team is responsible for the end to end digital experience from awareness, digital sales & service.
You'll make an impact by:
- Manage and execute the UI and UX user research and customer experience activities across multiple projects and agile scrum teams.
- Map front stage and backstage experience for key user journeys (acquisition and retention) and identify and escalate experience risks.
- Develop notifications and messaging guidelines.
- Champion the customer and support the Digital Product Owners with an App Review strategy and key journeys to present reviews and Digital NPS/CSAT.
- Drive the development and enhancement of all digital experience artefacts/processes (customer journey maps, wireframes and flows, Figma component library, research reports), and setting up an enterprise digital design system and concepts for the product.
- Define the CX/ UX principles for the product and makes decisions that demonstrate alignment with Human Centred Design, AMP's strategy and the digital roadmap. Govern adherence to principles across scrums.
- Stay informed of developments in technology, sharing these insights with the broader Digital team and making recommendations that improve our processes and outcomes.
- Act as design lead for integrations of product or data with MarTech, website and communications
- Previous 5+ years experience in research, design, implementation and management of Digital solutions preferably in financial services
- Competent understanding and experience in digital strategy and defining and implementing digital experiences across multiple channels (web, mobile, tablet and other devices)
- Understanding of responsive web design and native mobile application design for iOS and Android and set up and maintenance of digital design systems
- Strong knowledge of Figma, Maze, Miro, Adobe Suite and any large CMS e.g. Adobe Experience Manager
- Experience in managing multiple projects and working in a project environment and understanding of project management principles
- Understanding of the regulatory and compliance regime for financial services
If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.
Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.
If you're someone that can hold their own, you'll find AMP quite liberating.
Why we think you'll love working at AMP
Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.
We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.
In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.
Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.
We believe in the power of inclusion and diversity
We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.
We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.
We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.
Ready to create your tomorrow?
If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.
Don't procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
Looking forward to meeting you.
