Senior Whistleblower Support Specialist, Clerk Grade 9/10

Come join our team to make a difference in the NSW public sector!

Vacancy: Senior Whistleblower Support Specialist, Clerk Grade 9/10, Whistleblower Support Team, Public Interest Disclosures Unit
Location: Sydney CBD with hybrid and flexible working options
Employment:  Ongoing, talent pool will be created
Salary Range:Up to $149,816 Package includes salary ($120,859 - $133,183), employer's contribution to superannuation and annual leave loading.

About the NSW Ombudsman

The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. Through complaint handling, review, monitoring, investigation, advice, training and community education, we seek to improve the administration and delivery of public and community services in NSW.

We are currently looking for a diverse range of people who share our commitment to the public interest. We are looking for people who want to make a real difference by working in a purpose driven and ethical organisation.

We are building a workforce that is as diverse as the people we serve. We seek people who will bring their whole self and their experiences to our work. We are particularly keen to hear from people with lived experiences relevant to our work, people with disability, LGBTIQ+ people, First Nations people, and people from various culturally and linguistically diverse communities.

We encourage anyone from any diverse background to apply and join an organisation that makes a difference to the people of NSW.

The Role 

The Senior Whistleblower Support Specialist leads the provision of information and support to people who have made, or are seeking to make, a public interest disclosure (PID) under the Public Interest Disclosures Act 2022 (the PID Act).

The purpose of this support is to help empower public officials to raise their concerns about serious wrongdoing, and to provide them with pathways once they have done so.

Given our important role as an independent oversight agency, this team does not provide advocacy services.

About you    

You are a skilled and empathetic communicator who can analyse a client’s needs, manage expectations and tailor appropriate support. You have:

1. excellent communication skills, including the ability to communicate well with diverse stakeholders, and to prepare complex correspondence and reports
2. experience analysing complex and sensitive matters and providing appropriate advice
3. the ability to navigate complex legislation and processes and explain these in an audience appropriate way
4. the ability to work independently and as part of a team
5. an understanding of the statutory functions and work of the NSW Ombudsman
6. relevant tertiary qualifications (such as law and/or social work) OR equivalent working experience (such as in complex complaint management).

What can we offer?

• Competitive salary and future growth opportunities within NSW Ombudsman
• Flexibility and the capacity to work in a hybrid way
• Work life balance with a 35-hour work week
• Close to public transport - office is adjacent to Town Hall Train Station
• Great team environment and culture.

Notes:
Online applications MUST consist of both:

• a covering letter (max 2 pages) highlighting how your skills and experience meet the requirements of the role, as set out in the role description under ‘Essential Requirements’, AND
• a CV outlining your skills, knowledge, and experience as relevant to this role.

The assessment process will be conducted by a standard panel assessment process.

• A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
• Short listed candidates will be subject to security and other vetting processes.
• Only applications that are submitted through iworkfor.nsw.gov.au will be accepted.
• Late applications will not be accepted.
• All temporary roles may have the opportunity for ongoing employment.

 
Employment at the NSW Ombudsman is subject to the satisfactory completion of security and related vetting including, in part, a criminal records check; signed understanding and acceptance of a range of policies; two statutory declarations relating to conflicts of interest, arrests, charges, convictions and a health declaration. 

The NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve. We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders and people with disability. We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.

Additional Information is available at the following links.

Role Description
NSW Ombudsman Website

Closing date:  Thursday, 11 April 2024

Inquiries can be directed to Recruitment team via ***********@ombo.nsw.gov.au

We provide adjustments including alternative formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternative formats) or have an enquiry about the support provided, please contact Jean on 02 8317 2*** or ***********@ombo.nsw.gov.au.