AddressThe Senior Claims Specialist will see you managing complex cases to ensure the best recovery and return-to-work outcomes. This role utilises advanced claims, injury, and return-to-work management skills, along with exceptional stakeholder management, to support injured workers and employers.
The specialist plays a crucial role in providing a critical service that significantly impacts injured workers during challenging times. Additionally, the role involves mentoring and supporting case managers, offering strategic and operational guidance as needed.
Key Responsibilities
- Adopting a strategic and proactive approach to case management.
- Attending and actively participating in claims reviews and clinical case conferences.
- Assessing recovery and liability aspects in line with Victorian workers' compensation.
- Guiding claims teams in complex scenarios and strategies for timely interventions.
- Providing face-to-face support to injured workers, employers, and stakeholders.
- Leading cohort-based claims strategies at various organisational levels.
- Handling lead claims management for high-priority and complex cases.
- Overseeing portfolio responsibilities to meet contractual obligations.
The ideal candidate will have:
- Resilience and perseverance
- Advanced organisational and planning skills
- Strong problem-solving and decision-making abilities
- High attention to detail and accuracy
- Excellent written and verbal communication skills
- Strong customer service ethic
- Effective negotiation and influencing skills
- Flexibility and adaptability
- A team-oriented mindset
- Extensive experience in Victorian workers' compensation claims management
- Knowledge of medical and paramedical terminology and treatments
- Strong understanding of the Workplace Injury and Rehabilitation Act 2015 and related regulations
- Intermediate to advanced knowledge of ACCtion and Novus systems
This organisation offers a hybrid working environment, balancing in-person collaboration with flexible location options to suit individual preferences and operational needs.
Employee Benefits
This organisation values its employees and offers competitive benefits, including:
- Comprehensive onboarding and ongoing development resources
- Global recognition platform for appreciation and rewards
- Referral rewards for bringing in new talent
- Flexible leave options, including purchased leave
- Charitable and emergency services volunteer days
- Employee Assistance Program for employees and their families
- Novated leasing, discounted health insurance, paid parental leave, and more
