Senior Workforce Coordinator - After Hours

Who we are:
We provide outstanding, customer-focused health, aged care and disability services to Australians in their own homes, and in the community via our 2 healthcare brands, Plena and Claro
Claro Aged Care and Disability Services - A leading provider of aged care and disability services across Australia. Our name 'Claro' comes from Latin and means 'to brighten' - and we're here to enable you to shine. Whether you or a loved one are seeking support to stay independent at home, comprehensive care to meet personalised goals, or a new specialist disability home - we'll work in partnership with you and make it happen.
The Opportunity:
Reporting to the Team Leader, Workforce Management, the Senior Workforce Coordinator - Afterhours will ensure the efficient and effective management of client schedules and support worker rosters in Community, Aged Care, and Accommodation services. The responsibilities include coordinating accurate rosters in a fair and impartial manner, guaranteeing continuity of care for customers, and upholding the company's values and policies across all workforce management decisions.
The Senior Workforce Coordinator will also be responsible for supporting the After-Hours Workforce Coordinator Team, by handling escalations, delivering training and managing priorities and workload.
You will be responsible for, but not limited to:

• Scheduling, approval, and adjustments of optimised rosters
• Providing exceptional customer service by skillfully aligning customer needs and preferences with the capabilities of support workers
• Provide supervision and support to WFM Coordinators, ensuring they have clear direction as to their duties, responsibilities and tasks.
• Guide rostering decisions using workforce management techniques and reporting for informed decision-making

To be successful in this role you will have

• Experience working in the Australian aged care and disability sector (preferable)
• Demonstrated experience in rostering and scheduling operations across extensive geographical regions, with a preference for experience within a clinical setting
• Proven track record of outstanding stakeholder management, showcasing an adept ability to establish and nurture relationships effectively
• Proficient experience in handling service delivery through various channels, including phone, email, and non-face-to-face interactions
• Proven experience in leadership, training and mentorship.

Additional Requirements:

• NDIS Worker Screening Check
• National Police Certificate
• Valid Australian working rights

What's in it for you:

• Opportunity to work for the nation's largest health and aged care provider, with a rapidly growing and progressive vision
• Friendly team environment with a great community care spirit
• Free annual flu vaccination
• Employee Assistance Program for staff and their families

How to apply
To apply select the 'apply' button and you will be redirected to our website to commence your application.
Please note applications close: 13/03/2024

• Please note: Candidates may be shortlisted and interviewed prior to closing date, apply today!

“We are a 2022 Circle Back Initiative Employer - we commit to respond to every applicant”
Claro prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as First Peoples, LGBTIQ+ and people with a disability.