Address
Form of workAbout the Opportunity
Reporting to the WFM Lead you will provide contract rostering support, acting as the contact between the varying Operational Support Centre (OSC) Workforce Management end users in a way that will meet the key performance indicators of the varying contracts in terms of roster management.
The Workforce Coordinator will also be responsible for facilitating the day-to-day maintenance of current and future rosters, while assisting in the development and delivery of strategic workforce management initiatives and regular contract engagement.
This role involves a rotating after-hours support requirement.
What you’ll be doing
- Complete end to end roster management including building rosters, optimisation and ad hoc contract requests.
- Managing backfill of vacancies.
- Build meaningful relationships with contracts and employees.
- Analysis and processing of roster variations and secondments.
- Process ad hoc demand changes for published rosters and a daily review of the flex requirements.
- Create solutions to problems and drive process improvements.
About you - your ideal skills & experience
- Experience with workforce management methodologies and working in a customer service environment.
- Experience with roster maintenance and stakeholder engagement.
- Proven experience of showing initiative to find process improvements and seeking more efficient ways of completing tasks
- Knowledge and application of Workforce Management Software systems with proven reporting capabilities.
- Planning and organisation skills.
- Outstanding verbal and written communication skills.
- Ability to work under pressure whilst maintaining clear priority on task allocation and attention to detail.
- Demonstrated ability to understand and interpret data.
- Commitment to ownership and accountability.
You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.
Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.
About us – Serco & proud
At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 50,000+ globally and 14,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management & citizen services. To learn more please visit www.serco.com/aspac
Why Join Us
- You’d be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, & those in our care
- You’ll get to have an impact on how we doings: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
- We Invest in you: Accelerate your career through our learning & development opportunities – think skills-based training, defined career pathways & fantastic internal mobility opportunities across the group!
If you’re inspired to make a positive difference, apply now.
Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
