Address
Form of workWe are seeking an experienced and motivated individual to assist in our service department as a Service Advisor. This role will be based at our Broome Toyota dealership. This role would ideally suit someone currently doing this type of role or similar. Please note this is a residential based in Broome-FIFO is not on offer.
Benefits:
- Full time permanent position
- Monday-Friday, 7am-5pm (every 3rd Saturday morning)
- Attractive remuneration structure
- Use of a fully maintained company vehicle
- A friendly and supportive team
Responsibilities & Duties:
The Service Advisor carries out a range of duties related to being the key contact between the customer and the dealership, for repair and maintenance of vehicles, while ensuring customer satisfaction, including:
- Meeting and greeting clients, customers and visitors
- Answering all incoming calls and directing appropriately
- Taking enquires and service bookings
- Keeping customers up to date with vehicle progress
- Estimating the cost and time needed to complete a job
- Liaising with the Workshop Manager to ensure all work is carried out in the allocated time frame
- Gaining authorisation for extra work
- Helping bring new business into the service department
- Promoting the dealership and the Toyota brand
Required skills, experience and qualifications:
- Previous Toyota experience would be advantageous
- Must have high attention to detail
- Must have strong written and verbal communication skills
- Competent use of Microsoft Office, Outlook, Word and Excel
- Excellent organisational skills
- Exceptional customer service with a pleasant & professional phone manner
- Ideally have experience working with Dealer Management System- TUNE
- Sound automotive knowledge
- Ability to work with both the public and technicians in a courteous and professional manner
- Customer service focused
If you feel you have the skills & attributes for this role please apply now. Please ensure you attach a current resume and cover letter to your application outlining why you believe you are the best candidate for the position. Please send your resume to **@pmgwa.com.au. Your interest in this role will be kept strictly confidential.
Broome Toyota is an equal opportunity employer and provides a discrimination free workplace.
