Address
Form of work- Paid Parental Leave
- Discounted Health Insurance Benefits
- Family and Friends Referral Program
Discover a Fulfilling Career with Gold Coast BMW which is owned by Autosports Group which has 55 dealerships across NSW, VIC, QLD and NZ, employing approximately 1800 staff and is a large listed retail automotive group representing the world’s greatest prestige and luxury automotive brands.
Embark on an exciting journey into an exceptional work environment, propelling your career to new heights as an essential component of our bustling team.
Responsibilities will include:
- Greeting and serving customers for the service department and updating customers on the status of their vehicle.
- Follow manufacturer and dealership warranty policies effectively and efficiently.
- Planning, directing, monitoring and controlling various activities of the Cricks Highway Service department, under the guidance of the Service Manager.
- Accountability to meet both individual and team targets.
- Ensure customer satisfaction is achieved on a daily basis through excellent customer service and addressing customer concerns.
- Effectively booking customers vehicle services in via email, phone or face-to-face.
- Preparing Repair Order and Job Sheets in preparation of customer requests to be executed through the workshop for prompt invoicing.
Our ideal candidate will possess the following:
- Prior experience as a Service Advisor will be highly regarded.
- The ability to explain the value of services and repairs.
- The ability to work cooperatively in a team and autonomously within a fast-paced environment.
- A genuine care for external, and internal customers and the ability to de-escalate unhappy customers.
- Exceptional organisational and time management skills.
- Previous experience using Era Power DMS (highly regarded).
- Strong computer and literacy skills.
- A passion for the automotive industry.
- A high level of personal presentation is essential.
At Autosports Group, we celebrate diversity, inclusion, and family values. We wholeheartedly embrace individuals of all backgrounds, genders, and life situations, united in our mission to deliver "The Difference" to our diverse customer base.
To explore more about our organisation's ethos and how we foster meaning and purpose for our workforce, kindly visit our official website at www.autosports.com.au. Join us in shaping a vibrant future together!
