AddressWe are pleased to announce this opportunity to the successful candidate to expand and develop their career within the caravan and RV industry.
Reporting to the Service Manager, with your vibrant communication and relationship building skills, you will be a focus point between the Caravan Dealership and customers for the repair and maintenance of their caravans and RV's.
Who are we?
Based at Kilburn, Dave Benson Caravans Pty Ltd is a highly successful and long established Dealer in Recreational Vehicles and Caravans.
What’s in it for you?
A competitive salary will be offered to the successful candidate. You will also be provided with one on one mentoring and on the job training to help you excel in this position. Further to this, do you thrive on working in a Team environment each day? Because that’s included as well.
What are we looking for?
To achieve success in this position we are looking for a self-motivated person with excellent organisational, problem solving and communication skills capable of working efficiently in a team environment. You will also need to demonstrate a willingness to learn and provide a positive customer experience on each occasion. Having a current drivers licence will be required. Previous experience in customer service would be an advantage but not essential.
General
- Complete repair orders and other necessary documentation
- Record and follow up the status of repair orders
- Attend to telephone service enquires and bookings promptly and courteously.
- Establish, maintain and follow a system for back order parts
- Coordinate and cooperate with the Parts and Accessories Department and Sales Departments at all times.
Customer Satisfaction
- Maintain customer relations that ensures maximum customer satisfaction.
- Monitor all customer survey results
Support Warranty Control and Insurance
- Support in ensuring that claims are put through to the manufactures
- Support in providing insurance quotes
Experience with Dealership ERA(highly desirable)
This is not just a job but a career opportunity! Don't Delay! Apply today!
