Service Centre Manager

Based in Brisbane we are looking for a Service Centre Manager in a full-time, permanent capacity to ensure our fleet is operating efficiently.
About the Role
Reporting to the Maintenance and Damage Manager - Pacific, you will be responsible for the in-life management of the Avis Budget Group Fleet, ensuring that fleet is serviced and maintained throughout the lifecycle of the vehicle.
As Service Manager you will manage the day-to-day workshop include people management, supplier management and stakeholder management focusing on cost management, productivity and efficiency.
What you’ll do
People - lead and manage the service team to ensure an effective and efficient operation. Coach, mentor and develop staff including employee on boarding and providing career development opportunities. Provide effective performance feedback through employee recognition, reward, and disciplinary action with the assistance of Human Resources when necessary.
HSE - Ensure workshop is clean and free from potential hazards, and compliant with OH&S regulations and Company policies. Conducting work in a safe manner, complying with Occupational Safety, Health & Environmental policies, procedures and being familiar with emergency evacuation procedures to eliminate or minimise workplace health and safety risks. This includes the reporting of all accidents, near accidents and hazards.
Fleet - Ensure that preventative maintenance is completed, and current fleet meets Quality Assurance Standards. Assign panel repairers for quality repairs and minimise downtime. Arrange competitive quotes for panel damage & allocate repairs. Complete “write off” matrixes. Monitor & authorise major mechanical and panel repairs as well as management of Service centre costs. Minimise turnaround & downtime by liaising with repairers. Maintain spare parts, tyres & lubricant stocks to minimise service times. Manage parts inventory within the Service Centre and provide breakdown assistance and responses as required. Ensure servicing of vehicles is carried out as per manufactures specifications and at the appropriate mileage intervals. Liaise with locations on preventive maintenance, servicing, and general support. Manage the additions and deletion processes as per the Fleet Plan, in conjunction with the Island Fleet & Remarketing Manager. Work with suppliers to maintain and control costs Arrange transportation of signed-off turnback vehicles (where applicable). Attend company/manufacturer training as necessary.
What we’re looking for
Trade qualification in Motor Mechanics
Previous experience working as a Motor Mechanic (at least two years)
Full drivers’ license
Previous experience managing and leading a team
Previous computer experience and diagnostic skill set
The ability to manage multiple tasks simultaneously across multiple sites
Excellent communication, interpersonal, leadership, coaching and conflict resolution skills
Commitment to providing exceptional service to customers and support to employees
A high level of attention to detail with the ability to analyse processes and information, identify problems and trends and develop effective solutions and strategies.
Comprehensive knowledge of Microsoft Office Excel, Outlook, Word
Benefits and Perks
Competitive Salary + Company Car + Annual Bonus + Laptop + Mobile
Wellbeing programme incl. life insurance + discounted health insurance + superannuation options
Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more
Employee discounts on car rental across Avis Budget Group
Employee Assistance Programme (EAP) – 24/7 support for your mental health and wellbeing
Generous Maternity/Paternity company benefits
About Avis Budget Group
We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.
Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Brisbane
Queensland
Australia