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Form of workAre you passionate about Customer Service and thrive in a fast-paced environment? We are looking for a dynamic and enthusiastic Service Coordinator to join our growing team! If you have excellent communication skills, a knack for problem-solving, and a genuine interest in customer service, this could be the perfect opportunity for you.
Key Responsibilities are:
- Develop and maintain customer relationships by responding to customer enquiries via phone, in person and email.
- Accurately maintain customer records & new accounts efficiently and effectively
- Coordinate service delivery to various customers and meet or exceed expectations.
- Manage customer equipment repairs and the parts ordering process.
- Manage the service response times as per customer agreements
- Undertake a range of administrative duties designed to ensure the delivery of service in a timely and cost-effective manner
- Grow to understand all services currently offered by the organisation and its providers
Requirements and attributes:
- Strong communication and interpersonal skills.
- Proven organizational and multitasking abilities.
- Customer-focused mindset with a dedication to delivering exceptional service.
- Previous experience in a similar role or industry is a plus
About Us:
We are a leading technology solutions provider dedicated to empowering businesses with cutting-edge technologies. Our innovative products and services cater to the evolving needs of modern business offices, helping them stay ahead in the digital landscape.
