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Company Overview:
Mobile Therapy Tasmania provides high-quality mobile massage therapy services across Hobart and its surrounding areas. We specialise in delivering convenient and professional therapeutic experiences to our clients, predominantly aged individuals receiving funding through Home Care Packages and also in other various settings, including private residences, offices, and events.
Position Title: Service Coordinator
Location: Remote (Position not restricted to Hobart)
Role Overview:
The Service Coordinator at Mobile Therapy Tasmania plays a pivotal role in ensuring the smooth operation of our massage business from a remote setting. This position involves managing therapist schedules, coordinating client appointments, liaising with case managers and providers, and maintaining effective communication with all stakeholders.
Key Responsibilities:
- Schedule Coordination: Manage therapist schedules efficiently using Splose booking software, ensuring optimal allocation of resources to meet client demand.
- Client Coordination: Liaise with clients to understand their needs and preferences, and schedule appointments accordingly. Handle client inquiries and provide exceptional customer service.
- Case Manager & Provider Communication: Collaborate with case managers and healthcare providers to coordinate therapy sessions for clients under their care.
- Geographical Understanding: Utilise a good understanding of Hobart's geographical area to optimise therapist routes and minimise travel time between appointments.
- Phone Management: Answer incoming calls, respond to inquiries, and make reminder calls to clients about upcoming appointments.
- Administrative Tasks: Maintain accurate records of appointments, client details, and therapist availability.
Skills and Qualifications:
- Familiarity with Hobart's geography and suburbs.
- Previous experience in scheduling, coordination, or administrative roles.
- Excellent organisational and time-management skills.
- Strong interpersonal and communication skills, both verbal and written.
- Proficiency with booking software (experience with Splose preferred).
- Ability to multitask and prioritise tasks effectively.
- Attention to detail and accuracy in record-keeping.
- Customer-centric approach with a focus on delivering exceptional service.
Attributes:
- Proactive and adaptable, with the ability to thrive in a dynamic, remote work environment.
- Reliable and responsible, demonstrating a strong work ethic.
- Team player with a positive attitude and a willingness to collaborate.
- Problem-solving mindset and ability to handle challenges effectively.
Working Conditions:
- Full-time remote position; computer, keyboard, mouse, and monitor provided.
- Position not restricted to Hobart; geographical understanding of Tasmania preferred.
- Normal office hours with flexibility required to accommodate client appointments and business needs.
Mobile Therapy Tasmania offers a rewarding opportunity for a motivated individual to contribute to a growing business dedicated to providing wellness services to the community. If you are organised, customer-focused, and thrive in a remote role that combines coordination and client interaction, we invite you to apply for this position.
To apply, please submit your resume and a cover letter outlining your relevant experience and interest in the role of Service Coordinator at Mobile Therapy Tasmania.
