Company

Superior People RecruitmentSee more

addressAddressWest Ryde, NSW
CategoryConstruction & Property

Job description


Our client is seeking an experienced Service Coordinator, for their  security business.

As part of a focused and proactive administrative team you will provide excellent customer service and ensure client records are maintained and in order.

A TYPICAL DAY will have you answering client calls, logging call information, processing sub-contractor and client invoices, liaising with technical staff, managing client invoice issues and issuing and processing incoming invoices

In addition you’ll

Receive and process customer requests via email, telephone, Customer portals, internet and internal channels for a technician to attend a customer site.
Collect, analyse and allocate the daily work for the Service Technicians using key systems.
Coordinate with local Service Centres and subcontractors for a technician to be available to attend a site at the required time.
Coordinate the installation of high volume repeating small install requirements (Business Protect)
Provide a high level of customer service keeping clients updated on the delivery of their expected services.
Prepare and distribute forward tentative schedules based on work volume.
Monitor the back-log queue for these jobs and close out within the agreed time frame.
Collate date & reporting to National clients
Mange and ensure incoming cases are actioned within timelines to meet required KPI’s
Miscellaneous administration tasks as necessary to support the Service Centre.
Ensure familiarity and compliance with all policies and procedures in relation to the role

What we offer

We need you to bring your exceptional customer service experience to a dynamic and expanding company. In return we offer:

A chance to work in a leading technology company
Company culture that fosters career development
A team-focused workplace that supports flexibility, diversity and inclusion
A fun, dynamic and friendly work environment
Regular employee engagement activities like pizza, and charity days, free coffee and fresh fruit every day
Our popular peer to peer recognition scheme – Bonusly
Supportive management and so much more!

What you need to succeed

Sound customer service skills – customer satisfaction being a primary KPI.
Typically requires a relevant qualification or experience in administration.
Proven experience working in a dynamic team in a fast-paced workplace environment.
Works in an organised manner, able to keep track of multiple work streams.
Highly skilled in managing high call volume, with customers, suppliers and technical staff (e.g.: Service Technicians, Project Managers)
Excellent communications skills – written and verbal.
Sound computer systems experience.
Excellent problem solving skills.

Successful applicants will be required to complete a full criminal history check prior to employment.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.

#sydneyemploymentagencies

#sydneyrecruitmentagencies

Refer code: 2282687. Superior People Recruitment - The previous day - 2024-05-25 01:00

Superior People Recruitment

West Ryde, NSW
Popular Service Coordinator jobs in top cities
Jobs feed

Software Engineer

Northrop Grumman

Symonston, ACT

Permanent

Engineer DevOps

Northrop Grumman

Symonston, ACT

Permanent

MDM Engineer

Whizdom Recruitment

Canberra, ACT

Contract

EL 1 - Project Managers - ICT Capability Realisation Roles

Defence Australia

Reid, ACT

$115,899-130,733 per year

IT Service and Project Delivery Manager

Kbr

Canberra, ACT

Permanent

EL 1 - Export Control Manager

Defence Australia

Russell, ACT

$115,899-130,733 per year

EL 1 - Technical Data Manager

Defence Australia

Canberra, ACT

$115,899-130,733 per year

Advisers, Resilience and Crisis Management

National Indigenous Australians Agency

Barton, ACT

$85,633-91,549 per year

APS 6 - Knowledge Management Officer

Defence Australia

Russell, ACT

$91,702-104,753 per year

Share jobs with friends

Water services coordinator

Building Talent Recruitment

Harris Park, NSW

7 hours ago - seen

Service Coordinator - Electronic Security Industry

Bells Access Control Services

Alexandria, NSW

7 hours ago - seen

Project Coordinator

Programmed Maintenance Services

Sydney, NSW

yesterday - seen

Service Coordinator

Australian Unity

Burradoo, NSW

yesterday - seen

Payroll and Accounts Coordinator

State Asphalt Services Pty Ltd

Prestons, NSW

yesterday - seen

OSHC Service Coordinator - Terrey Hills, NSW

Extend

Sydney, NSW

2 days ago - seen

Coordinator - Children Services

Ymca

Gillieston Heights, NSW

2 days ago - seen

Service Coordinator

The Village Chef By Meals On Wheels

Turramurra, NSW

2 days ago - seen

Service Coordinator (Controls & Digitalization)

Siemens Energy

Sydney, NSW

2 days ago - seen

Logistics and Service Coordinator

Life Fitness

Glendenning, NSW

2 days ago - seen

Service Coordinator - HVAC

Austcorp Executive

Sydney, NSW

2 days ago - seen

Coordinator Mine Services - Electrical

South32

Sydney, NSW

2 days ago - seen

International Logistics Customer Service Coordinator

Insync Recruitment Group

Banksmeadow, NSW

2 days ago - seen

Ecommerce Customer Service Coordinator – Swimwear

Bond-Eye Australia

Alexandria, NSW

2 days ago - seen

Customer Service Coordinator

Recruitment Consultant

Sydney, NSW

2 days ago - seen

Customer Service Coordinator

Aramex Australia

Albury, NSW

2 days ago - seen

Customer Service Coordinator

Hays Recruitment

Sydney, NSW

2 days ago - seen