AddressAbout us
"Auswide Communications is currently in a growth cycle and looking to expand the team. We are looking for staff with a growth and curious mindset, together with a can-do attitude."
Auswide Communications is a leading provider of ICT & Telecommunications services across Australia specialising in cabling and infrastructure, network & security plus cloud telephony.
We pride ourselves upon working with commercial businesses to deliver technology solutions on time and on budget.
Qualifications & experience
- Experience in service and project coordination
- Excellent organisational and time management skills, with the ability to prioritise tasks effectively
- Excellent oral and written communication and interpersonal skills
- Ability to work independently, take initiative and is enthusiastic, inquisitive and tenacious
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Technical experience is important (you need to understand the support requirements for the jobs you are overseeing).
- Experience with implementing improvements to enhance customer experience and improve efficiency
- Experience within the ICT/Telco contracting industry is not a necessity but is advantageous.
- Knowledge of Connectwise or service management software systems
Tasks & responsibilities
- Identify and triage customer requirements by fielding support requests via phone, chat, email, and/or other communication methods.
- Processing and monitoring of client support tickets via a centralized PSA system, keeping detailed records of customer interactions. Following up open tickets where required and identifying potential issues.
- Coordinate workflow tasks for service & project delivery including scheduling and resource allocation
- Provide administrative support to the sales, administration and technical teams with daily tasks including sourcing parts/equipment, creating purchase orders and managing deliveries
- Develop and maintain a strong knowledge of the products and services offered to customers
- Assist with management of inventory records of communication equipment, components, and spare parts.
- Reporting on service performance to key stake holders and providing suggestions for enhancing our customer experience
Benefits
- Role with variety
- Negotiable salary for the right applicant
- Savings on IT equipment and home NBN
