Service Coordinator - Mechanical Technical Support

At United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:

• 5 weeks leave*
• 9-day fortnight or Monthly Day Off (optional)

This means more time to focus on the things that make you happy, or as we like to say, More time for U!

Don’t like working a typical 8am-5pm working week? At United, you’ll have the option of working a flexible 9-day fortnight or have a Monthly day off! 

You'll also receive an additional 5-days Anniversary Leave each year on top of your 4 weeks Annual Leave, which provides a total of *5 weeks leave­ 

Excellent salary- commensurate depending on skills and experience level. Positive, can do environment. Fantastic opportunity to expand your skills out with the best in the business! This is a rare chance not to be missed.

This is an exciting opportunity for a Service Coordinator - Technical Support to join our team in Richlands.  You will have a proven track record working with fork trucks or similar equipment and be able to manage multiple tasks.  Understanding the importance of exceeding customer expectation on quality service and reliability of field service planning.

Primary Responsibilities:

• Provide technical guidance to staff and customers as required
• Responsible for coordinating the activity in the service department to ensure maximum productivity by effectively scheduling technicians and service appointments
• Review all service job cards daily to ensure all extra work highlighted by technicians is captured and acted upon. Retail work to be quoted through service admin and rental work is approved by service manager
• Reporting job status to Service Manager and others on scheduling of work on site in all aspects to ensure targets are met.
• Investigate and resolve any general customer problems, site related issues thus providing a high level of support that exceeds customer expectations.
• Ensure customer appointments are maintained with high level time management skills and planning.

About You:

• Strong mechanical aptitude or trade qualified, is essential.
• Strong customer service focus and skills with a professional can do attitude and approach.
• Be able to always communicate professionally and courteously.
• Meeting deadlines and attention to detail
• Can do approach.
• Have a good computer skill with a sound grasp of the Microsoft suite of programs.
• Have excellent written and verbal skills.
• Strong interpersonal skills.
• Exceptional time management skills to prioritise tasks. 
• Strong sense of teamwork and work ethic.

About United

United Forklift and Access Solutions is one of Australia’s largest privately-owned forklift and access equipment companies. As a lifting solutions business, we are the exclusive dealers of some of the world’s largest and most trusted brands, including Cat Lift Trucks, Konecranes and Haulotte. In 2020, United was awarded the Global Dealer award for both Cat and Konecranes. This demonstrates the strength of our national business and our people. Furthermore, aside from providing the world’s best brands, we also offer an extensive range of support services to meet the needs and demands of our customers, including sales, hire, service, parts, and finance.

For further information on our Company please watch the video below or visit www.unitedequipment.com.au.