Service Coordinator

Hosepower are the Territory's largest and most comprehensive integrated hydraulic and industrial fluid equipment sales and service provider.

The Role Available:

The Service Coordinator role offers a variety of tasks including multiple software systems, invoicing, scheduling, and customer contact. Working within a small friendly office in a long-term NT owned and operated business you will have the opportunity to become an integral part of the team. 

Reporting to the Service Manager your key duties will be:

• Provide professional customer service while building and maintaining great customer relations both on the phone and in person.
• Manage all customer enquiries referring to the Service Manager if technical knowledge is required.
• Create and schedule service jobs on SM8 software for drivers and workshop.
• Daily import of SM8 invoice file into Myob Advanced.
• Methodically check Myob Advanced invoices created for accuracy of rates charged and parts used.
• Amend invoices were appropriate to cater for pricing structures, buy-ins, etc.
• Enter new inventory items into SM8 as required.
• Ensure drivers are completing stock transfer sheets when re-stocking trucks.
• Process all truck and workshop transfers in Myob on a daily or weekly basis.
• Review monthly truck stock reports for variances and investigate.
• Source and order parts, seek guidance from Service Manager when needed.
• Follow up with Suppliers where parts have not arrived or been delayed.
• Receive parts into the workshop office and distribute as appropriate.
• Contact customers to obtain purchase order numbers and provide updates on job progression.
• Call workshop or mobile cash customers for debt collection if required.
• Provide support in the absence of Service Manager if needed.
• Demonstrate high level of organisation to maintain office productivity.
• Maintain a safe workplace at all times in accordance with WH&S requirements.

To be successful you will possess:

• Professional customer service skills.
• Outstanding attention to detail.
• Excellent communication skills and the ability to converse on all levels.
• Resilience and ability to manage multiple conflicting priorities.
• Extremely efficient time management and organisational skills.
• Sense of urgency executing job responsibilities and prioritising urgent tasks.
• Data entry and high standard of administration.
• Good knowledge of Microsoft suite of programs including excel.
• Knowledge of SM8 and/or Myob Advanced desirable but not essential as training will be provided.
• Business acumen and understanding of department profitability.
• A 'can do' attitude with energy and enthusiasm to learn our industry.
• Enjoys working collaboratively with team members and other departments.

Apply Now!

To apply for this opportunity, please click the 'Apply' button or email your resume to ***********@hosepower.com.au with reference “Service Coordinator".  We look forward to hearing from you.