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Form of workFocus Care is seeking a dynamic and customer focused individual to join our Sydney team in the Strathfield Head Office.
Our Service Coordination team are the backbone of the company, they are responsible for supporting Focus Care operations – they are key to ensuring that Focus Care’s support provision is consistent and of high quality. They will work very closely with our remote workforce and our clients and participants.
The Service Coordinator will be directly responsible for managing incoming enquiries from existing clients, daily management of client service plans, responding to ad hoc requests, advocating for our clients and implementing changes with the direction of the Service Operations Manager and in collaboration with Care Coordinators.
Our goal is to ensure we can redefine traditional healthcare and ensure our clients and participants can live independently in their home respecting their choice, control and dignity.
The Service Coordinator will adopt a best practice customer service approach - to assist in accessing available and relevant resources to meet their goals. Our team is growing fast and we are looking for someone who wants to be a part of this exciting and rewarding opportunity, where everything you do every day, is contributing to helping people to live at home with independence and dignity.
Skills/Qualifications:
- Customer service experience – highly regarded but is not essential
- Excellent phone manner and effective communication
- Great technological literacy
- Willingness to accept feedback and grow into the role / grow in the overall company.
- Willingness to learn
- Excellent time management skills
- A positive attitude
- NDIS Worker Check (or willingness to obtain one before commencement)
- Minimum two doses of COVID-19 vaccine
If this sounds like you and you would like to work with a fun, diverse, vibrant and very supportive team, with a 100% Australian owned and operated company, in the largest industry in Australia, then look no further!
Send us through your resume with a brief covering letter about why you’d be the ‘best fit’ for Focus Care and why we are the provider for you!
