AddressRed Bee was born in media and for the past 15+ years we have made significant contributions to the development of the global media industry, empowering the world’s strongest media brands, broadcasters and content owners to instantly connect with audiences anywhere at any-time. Our partners include BBC, Channel 4, ITV, Canal+, ExtremeE, TV5MONDE and many others.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees improve their potential every day. Our employees live our vision, core values and guiding principles.
Our Exciting Opportunity
The Service Delivery Coordinator plays a key support role to the wider Red Bee Media Captioning and Audio Description teams. This is a remote working role where you will be expected to undertake a range of administrative tasks under the direction of the Production Manager on duty.
This role will work closely with all members of the Red Bee Teams (Service Delivery Group, File, Live and Audio Description teams). Our coordinators will liaise with clients, production companies and external suppliers to source materials. When required, they will import future TV schedules into internal workflow tools and will check work lists to ensure accuracy.
In this role, you would:
Service delivery
- Be the point of contact for production teams with responsibility for schedules, production scripts and media
- Ensure we are meeting our client service level agreements
- Ensure client satisfaction through prompt and courteous responses
Operational excellence
- Identify ongoing resource requirements
- Actively support the Production Manager who is managing Service Delivery on the day
Key Performance Indicators
- Facilitate file work allocation using our central database, Plan Bee and our media management tools
- Input and maintain our central data base, Plan Bee
- Communicate with Captioners and audio describers around availability of resources
Key Interfaces
- The coordinator role reports into the Service Delivery Lead.
- This role will work in full partnership with the Service Delivery Group and Captioners in all locations.
- The coordinator is also in regular contact with teams across Red Bee Media and Suppliers.
Travel Requirements
- This is a home based role.
- On occasion you maybe required to attend our office in Alexandria.
As our ideal candidate, you will have:
- Excellent written and verbal communication
- Microsoft Office skills (e.g. Word, Excel)
- Ability and willingness to learn different software and platforms
- Excellent time management, organisational skills
- Excellent accuracy and meticulous attention to detail
- Ability to work well in a fast paced environment
- A Positive can do approach
Red Bee Media offers:
- YOU + ERICSSON - staff benefits (wonderful discounts and money back with a huge number of retailers and providers).
- Full-time hours across a 5-day week on a rotating roster (weekend/public holiday work is shared equally).
- Detailed training provided
- Permanent role
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
