Service Delivery Coordinator

SECOM Australia Pty Ltd (ML 404791187) is a wholly owned subsidiary of the SECOM Corporation (Japan) established in 1992 to provide high-level integrated Commercial, Government and Residential security solutions throughout Australia.

We have an extensive security service presence throughout Australia dedicated to Alarm Monitoring, Protective Services, Patrols and Alarm Responses along with Technical Services through our group companies.  We pride ourselves in delivering high-level integrated security solutions throughout Australia.

The Role: 

SECOM Australia is currently seeking a full time Service Delivery Coordinator to join our friendly and supportive team in St Leonards, NSW located 4 minutes’ walk from the train station and other public transport.

This position requires availability to work weekdays, predominantly between 10am – 6pm however available to start from 6am or finish at 9pm to cover leave. 

As a key member of the Protective Services Operations Team, you will be responsible for the coordination of security officers at client sites.

Your primary functions will include;

• Data entry of rosters and other information into a purpose build rostering systems (Cortex and Securecy)
• Communication with service providers, customers, and internal staff.
• Checking compliance documents of new personnel
• Proactively monitoring shifts required for the following day, ensuring all shifts are filled.
• Monitoring the departments inbox, ensuring all emails are actioned efficiently.
• Office Based Role.

About you:

• Experience working in a Call Centre or Customer Service role.
• Strong Active-listening and verbal communication skills
• High attention to detail and proficiency in problem-solving
• Ability to multitask and manage time effectively.
• Works well in a team environment
• Tech Savvy – Able to pick up new systems.

Please note: To be considered for this role, you must hold an Australian Permanent Residency and able to meet the criteria for obtaining a NSW Security Licence.

General Suitability Criteria if you wish to be granted a NSW security licence, you must: 

• be 18 years of age or over

• be a fit and proper person to hold the class of licence sought 

• have the relevant competencies and experience required 

• be an Australian/New Zealand citizen or permanent Australian resident, or hold a visa for a skilled occupation to which the activities authorised by the proposed licence correspond

• provide acceptable documents that confirm your identity.

To Apply: Please click on the Apply Now button or email your current Resume and cover letter.

SECOM Australia Pty Ltd NSW Master Licence: 404791187