Service Delivery Manager

Job Description:
DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.
People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver technology services that move the world.
Your new role
We are seeking a Service Delivery Manager to join our Canberra Defence Support Team. The team supports various applications, including Commercial Off the Shelf (COTS) applications, MS SharePoint, MS Dynamics, and Adobe products (AEM). You will be conduit between client and our team ensuring service levels are met, continuous improvement, being a key adviser and decision maker, responsible for profit and loss, team management and managing and mitigating risks.
Clear and concise communication skills, engagement, negotiation skills, and a commitment to achieving high customer service levels are essential for success in this position.
This role is based in onsite in Canberra, ACT.
Your skills and experience
Demonstrated experience as an SDM (or similar) in a large support contract, bonus if you have direct experience within Defence.
Technically you have good fundamental knowledge of ICT infrastructure and applications (either hands-on experience or education).
You have good communication skills and a customer focussed approach. You are personable and confident can easily change your approach to suit your audience.
An operational and strategic approach being able to identify gaps in strategy, delivery, capability and resolve complex issues.
Due to the nature of the role, you hold a current Negative Vetting 1 (or higher) Australian Government security clearance.
DXC Culture & Benefits
DXC Technology is dedicated to ‘putting its people first’. We offer competitive remuneration, benefits, training and career opportunities and a culture that demonstrates our employees are our priority. Some of our benefits include but are not limited to:
DXC University
Education Assistance
Reward & Recognition
Staff Referral Program
Novated Leasing
Health Insurance (discount program)
Volunteer Days / Emergency Services
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .