Service Delivery Manager

About Us

Global Enablers is a NDIS services provider delivering person-centred support.  We work with participants, their family, Carers and/or support system to provide quality individualised support and assist them in managing barriers that limit them from connecting and fully participating in the community.  We respect participants’ choices while empowering them to build capacity to achieve their goals and reach their potential.

About the role

We are seeking a passionate and dedicated Service Delivery Manager to lead a team across South Australia to provide high quality services that meet the needs of the participant, our funding and legislative requirements, and the organisation’s needs. Direct services to participants include the NDIS and DVA Programs. 

Responsibilities:

• Supervising Support Workers and Team Leaders across Global Enablers serviced regions.
• Ensuring participant’s Support Plan and Risk Assessments are reviewed regularly, 
• Creating and implementing procedures to guide staff in their day-to-day duties,
• Liaising with key stakeholders to coordinate services for participants,
• Facilitate house meetings, including on the job training for workers. 
• Advocate for the rights and well-being of individuals with disabilities.
• Ensure compliance with all relevant regulations, policies, and standards.

The Service Delivery Manager will demonstrate flexibility and responsiveness to the workforce and stakeholders, ensuring Global Enablers has systems in place to provide accountability and monitoring of quality and efficiency.

They will demonstrate thoroughness, compassion, and responsiveness in working with each participant to ensure their intake, regular planning and transitions are well organised, well documented and give the participant confidence in Global Enabler’s ability to listen and hear their wishes and desires and assist them to meet life’s challenges with dignity and integrity.

Qualifications

Bachelor’s degree as a minimum in a related field (Social Work, Psychology, Disability, Rehabilitation Services, etc.). 

Personal Characteristics

• Strong understanding of the nature of disability, the services available, and the impact for individuals, family, and society,
• Proven experience in developing and maintaining collaborative working relationships, 
• High level of written skills and report writing,
• Commitment to deliver exemplary person centric services,
• Ability to support and implement the values and organisational direction,
• Can demonstrate personal drive and professionalism,
• Excellent leadership and team management skills.

Global Enablers is an equal opportunity employer. We welcome diversity in the workplace and invite suitably qualified people from other communities to apply. 

Satisfactory pre-employment screening checks are required including NDIS Worker Screening Check, Qualification Check, Employment History and Referee Check. 

We are a smoke free workplace.

You must have an active driver’s license and be permitted to drive in Australia.

You must have access to a vehicle and be prepared to use your vehicle for work purposes. 

You must have a right to work in Australia.

Prior to the commencement of employment, successful applicants must complete some online NDIS training modules in their own time and at their own costs.

Applications must be submitted by Friday 5pm 15th March 2024.

Join us in making a difference in the lives of individuals with support needs. Together, we can create a more inclusive and supportive community.