Company

StefaniniSee more

addressAddressPerth, WA
CategoryManagement

Job description

 Join us to co-create solutions for a better future! Job Details
Management Service Delivery Manager II Booragoon, Perth, WA Posted: 4/26/2024 Job Description Job ID#:

56909

Job Category:

Management

Position Type:

Full Time

Details: Job Responsibilities:
  • Transforms client direction into a strategy to create and deliver services and solutions based on established global internal corporate strategies as well as capable to execute a customized services plan.
  • Contributes significantly to the customer through experiences, thoughts and findings.
  • Responsible for the establishment, implementation maintenance and continual improvement of the health and safety management system.
  • Leads the client services team"s accountability for the continuing developments of customer programs through his or her field knowledge and interactions with the customers
  • Accountable for client satisfaction
  • Accountable for mentor and lead the Australian Delivery team
  • Accountable for Employee satisfaction, & Health and Safety
  • Accountable for Profit and Loss, budgeting and forecasting
  • Act as Single Point of Contact (SPOC) for client(s)
  • Provide leadership, direction and coach/mentor team 
  • Implement, monitor and adhere to Best Practices
  • Implement process improvements
  • Manage to Scope of Work and Change of Scopes
  • Assist with new launches or new business with client(s)
  • Assist with invoicing

Success Criteria

  • Exceeds the customer"s expectations in terms of quality, SLA achievements, client satisfaction and innovation
  • Establishes and maintains working relationships with various internal entities to create a comprehensive, well designed, sustainable set of key deliverables ( including targeted research personal coaching sessions, scripted analyst sessions, involvement with appropriate events etc. ) 
  • Key Metrics: Profitability targets, Client Satisfaction, SLA achievement, Safety KRA"s
Additional Notes: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job Requirements Details: Skills, Licenses, Knowledge, Education and Training Requirements:
  • Bachelor"s degree or four year equivalent preferred
  • Ideally a minimum of 5 years experience working in IT management role or some combination of 5 years in IT operations and account management
  • In-depth understanding of IT industry dynamics
  • Account management experience, such as client management, budgeting, forecasting, profit/loss 
  • In depth understanding of the business value of IT and the alignment of Business and IT strategies 
  • Excellent relationship skills
  • Critical thinking and problem solving skills
  • Superior verbal, written, facility and presentation skills
  • Collaboration and team leadership abilities
  • Effective time and project management skills
  • ITIL Foundations experience a plus (for ITO Service Delivery)
  • Some travel may be required
Pay Range:

Based on Experience

Already have an account? Log in here #J-18808-Ljbffr
Refer code: 2241290. Stefanini - The previous day - 2024-05-22 23:35

Stefanini

Perth, WA
Popular Service Delivery Manager jobs in top cities
Jobs feed

Amazon Delivery Driver

Amazon Flex

Armadale, WA

Medical Laboratory Scientist - Research Assistant

Nsw Health Pathology

Sydney, NSW

Safety & Compliance Officer - Goondiwindi

National Heavy Vehicle Regulator

Goondiwindi, QLD

Research Assistant - EECS, Faculty of EAIT

The University Of Queensland

Queensland

Coordinator

Bunnings Warehouse

Mount Isa, QLD

Maintenance Team Leader - Residential Aged Care

Baptistcare Nsw & Act

Point Clare, NSW

Airport Services Officer

Shire Of Wyndham East Kimberley

Broome, WA

Warehousing Assistant

Flexiforce Australia

Goulburn, NSW

Sheet Metal Fabricator

Hays Recruitment

Parramatta, NSW

Sales Representative

Conquest Personnel

Altona, VIC

Share jobs with friends

Related jobs

Service Delivery Manager Ii

Service Delivery Support Specialist

Amana Living

Permanent

Perth, WA

15 hours ago - seen

Service Delivery Manager

Mswa

Wilson, WA

5 days ago - seen

Service Delivery Analyst - Digital Services

St John Ambulance Wa

Redcliffe, WA

a week ago - seen

Operate Service Delivery Manager

Deloitte

Perth, WA

3 weeks ago - seen

Second Commissioner – Service Delivery Group, Australian Taxation Office

The Treasury Of Australia

Perth, WA

3 weeks ago - seen

Service Delivery Manager

Cosol

Perth, WA

3 weeks ago - seen

Service Delivery Manager

Millennium Services Group

Karrinyup, WA

3 weeks ago - seen

Project Manager/ Senior Project Manager - Digital Delivery

Child And Adolescent Health Service Wa

Nedlands, WA

a month ago - seen

Service Delivery Manager II

Stefanini

Booragoon, WA

a month ago - seen

General Yard-Hand and Delivery Driver

Facade Management Australia

Bibra Lake, WA

a month ago - seen

Service Delivery Manager

Zonta House Refuge Association Inc.

Willetton, WA

a month ago - seen

Service Delivery Manager - Intermediate level

Capgemini

Perth, WA

a month ago - seen

Service Delivery Manager

Zonta House Refuge Association Inc

Willetton, WA

a month ago - seen

Service Delivery Manager - 12-month fixed term contract

Datacom

Contract

Perth, WA

2 months ago - seen

Service Delivery Manager - 12-month fixed term contract

Datacom

$120,000-145,000 per year

Perth, WA

2 months ago - seen

Service Delivery Manager

Midway Community Care

Mandurah, WA

2 months ago - seen

Operations Manager - Service Delivery

Atlamgroup

Kalgoorlie, WA

2 months ago - seen

Service Delivery Coordinator

Perth Region Field Services

$98,581 - $98,581 a year

South Perth, WA

2 months ago - seen