Address- Are you all about building lasting relationships with your customers?
- Is going the extra mile and delivering value part of your daily routine?
- Do you make any team better just by being a part of it?
- Does customer service sustain and motivate you?
- Are you a self-motivated, driven individual with lots of energy?
We are seeking a Service Delivery Manager to join our Customer Success team (CST). This role will be based in Auckland, Wellington or Christchurch, working with our NetSuite solution. The successful SDM will need to be able to hit the ground running and help us continue to drive ongoing success for our customers. They will need to be prepared to take on and manage a portfolio of customers across New Zealand, build lasting partnerships with them, and be willing to go the extra mile to ensure their support needs are met.
Who are we?
Some would say we’re a business that sells software and business applications. But what we really trade in is #makingpotentialreality. We provide software, applications, services and support that optimise and empower Aussie and Kiwi organisations so they can thrive.
We’re a passionate bunch, love a good laugh, and believe wholeheartedly in being disruptive where we can, to achieve great outcomes for both our customers and our staff. We’ve got more awards than you can shake a stick at, a growing number of customers, and a leadership team who are personally invested in the success of the business, our people, and our partners.
And we’re the kind of place that gives you a day off for your birthday. Basically, we’re awesome, and growing, so we need more awesome people.
Key components of the role:
- Managing day to day Service Delivery activity across customers
- Upselling our Support Offering – PartnerPlus
- Working closely with the Sales Team
- Developing excellent working relationships with customers, becoming their “go to” person for post implementation requirements
- Working with the team to ensure that contracts, work orders and licenses are maintained
- Reviewing all support reports for customers
- Working with the PMO/Resource Managers to schedule work
- Developing effective relationships with their customers, ensuring high customer satisfaction
- Arranging and conducting regular support meetings with their customers
You will need:
- To be a team player with exceptional communication and multi-tasking skills and possess high energy combined with a “can do” attitude
- To be well organised and have a high attention to detail
- To possess high levels of customer service and be keen to step outside your comfort zone
- NetSuite knowledge or background as an added advantage
- Good commercial acumen
- To be willing to travel when required.
What’s on offer:
Investment in people is a priority at Fusion5. We offer training certifications, career development paths and a whole range of opportunities to grow and develop professionally. Additional staff benefits include company bonus scheme, birthday leave, discounted gym memberships, flexible working, volunteer day, free annual flu jabs plus more. We have regular social occasions at all our offices, and organise outings and events to suit all tastes.
This is an outstanding opportunity for an individual who recognises the value of change, flexibility, new technologies and service.
If you have these skills and are interested in being a key member of a company enjoying rapid growth, then we would really like to hear from you.
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