Service Delivery Manager/Account Manager - Hvac

We're on the lookout for a skilled Service Delivery Manager/Account Manager to oversee maintenance and projects at Melbourne's top-tier locations. Reporting directly to the Operations Manager, you'll take the helm in Service Delivery, ensuring timely, budget-conscious project completions to exceed our clients' expectations. You will be rewarded with a very competitive salary of $150k-$155k inclusive of super and car allowance. You will ideally have a technical background in HVAC but any strong Service Delivery experience from other mechanical industries will be considered. With exciting work and contracts being secured now is the time to be apart of something special. Client Details My client is a leading expert in heating, ventilation, air conditioning, and refrigeration (HVAC&R)as well as building services and advisory solutions. They are growing at a phenomenal rate which is a testament to their superior level of Service Delivery and very high level of customer satisfaction. The business is run by a hands on and technically superior executive team who understand every aspect of the company and their industry. Description Responsibilities: Lead Supervisors and Senior Technicians to optimize Service Delivery. Cultivate client relationships while managing budgeting, forecasting, and business planning. Drive implementation of industry best practices with a focus on safety and quality. Cultivate a culture of top-tier customer service and operational excellence. Profile Qualifications: Proven experience in Account Management and Service Delivery within the Mechanical service sector. Technical expertise in Mechanical trades, engineering, or robust building background. Proficiency in business budgeting, planning, and cost estimation. Strong familiarity with industry standards and a proactive…
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