AddressService Delivery Manager _VIC
- Fast-growing dynamic global business
- Supportive and diverse culture
- Interesting and varied work
Do you have what we are looking for?
TMA Technology is the Australian integrator of world-leading brands in Parking Technology. As a leading parking equipment provider, we partner with global industry-leading brands. With offices in each capital city, we supply and service councils, hospitals, airports and commercial asset management industries Australia-wide. TMA Technology is part of the TMA Group, established in 1982, a highly respected Australian‐owned multinational print, print management, parking technology, and logistics company. As a dynamic business, TMA Group employs 500 staff across Australia, New Zealand, Philippines and USA, built on passion, innovation, and a solid commitment to our clients. Find out more at www.tmagroup.com.au
We are seeking an energetic and motivated Service Delivery Manager to join our dynamic team based in the Melbourne office.
Reporting to the Head of Operations, you will manage new and existing client-focused day-to-day service requirements and projects to ensure we provide our clients with intentional, strategic, and thoughtful experiences. Your key responsibilities include:
- Assist with client query resolution; routing questions and enquiries internally as appropriate, securing satisfactory answers and responding to clients promptly
- Identify technology gaps in your client base and liaise with the Commercial team to ensure your clients have the latest and greatest technology on site.
- Manage and develop a local team of technicians
- Own existing and new client-focused projects including but not limited to system updates and additional functionality rollout.
- Manage new client implementation activities, including set up of client locations, testing, and internal communications, as well as define project scope, schedule, and task lists
- Coordinate communications between internal and client marketing teams and escalate queries and issues when appropriate
- Ensure incoming client communications are addressed and triaged promptly
- Maintain and update all documentation of client-related tasks, both open and completed
- Work with National Account & Service Delivery Manager to retain and develop client partnerships and grow revenue.
- Ensure management is made aware of any major disruptions to ensure rapid escalation
To be a successful member of our team, you will not only need to demonstrate at least three years’ experience in a similar role but you will:
- A team player with a flexible approach to work, easily adapting to change
- Professional, highly organized, with exceptional attention to detail
- A problem-solver at heart with the ability to bring multiple solutions to the table
- An excellent communicator and can communicate effectively with technical and non-technical staff/clients
Benefits of working with us:
- Full-time permanent role with a respected long established growing organisation
- Great opportunities to develop your career within our diverse multinational business
- Be part of a highly successful top performing team
If you have the required experience and the above characteristics resonate with you, we may have the exciting career opportunity you’ve been looking for. Please click apply or send your resume to ***************@tmagroup.com.au.
