Service Delivery Officer

About us

At the ATO, you’ll do work you can’t do anywhere else. Work that is meaningful, diverse and challenging. We do work that makes a real difference to the lives of Australians - work that might take you somewhere unexpected.

We’re building a leading tax and superannuation administration known for contemporary service, expertise and integrity.

We have a vibrant, inclusive and client-focused culture. We celebrate and champion diversity to reflect the community we serve.

About the role

As a Service Delivery Officer, you’ll resolve queries and interact with the community through multiple communication channels including phone, paper, webchat, email and online portals.

Your work will involve extensive client contact in a scheduled, contact-centre environment.

Your duties

• Build and sustain positive client relationships
• Respond to enquiries from the community
• Maintain the integrity of ATO records

Skills and experience

• Knowledge in using technology to communicate and store information
• Practical experience and commitment to providing quality client service
• Experience in a fast-paced client contact environment
• Strong communication skills

Benefits

• Attractive superannuation contributions of 15.4%
• Flexibility to provide work/life balance
• Award-winning and highly professional organisation
• Contemporary workspaces and technology

These roles will be offered in Adelaide, Albury, Brisbane CBD, Burnie, Hobart, Melbourne CBD, Moonee Ponds, Parramatta, Penrith, Perth, Upper Mount Gravatt or Wollongong.

You must be an Australian citizen to work with the ATO.  

People with disability and Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Does this sound like you?

If this sounds like you, we encourage you to click “Apply”. Don’t forget to mention you applied through SEEK on your application.

Find out more information about us on our careers page at www.ato.gov.au/careers