Service Designer

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DXC Technology (NYSE:DXC) - where brilliant people embrace change transformative opportunities and seize opportunities to advance their careers and amplify customer success. We create meaningful experiences that matter. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com

DXC's Experience Design & Build team plays a critical role in enabling our clients to transform their digital landscape. Through a human-centric approach, our cross functional teams team partner with major corporate and government clients to co-create, implement and embed innovative and effective strategies and organisational change solutions designed to bring their vision and technologies to life.

Would you like to join our team and grow personally and professionally while gaining valuable experience in a fast-paced environment, please keep reading.?

We are looking for a Service Designer to join our team. Based in Brisbane or Sydney, you would join a passionate team of over 30 working from across the country. The Service Designer's primary objective is to understand our client's service or product offering and their user's needs and to drive the co-design of better services.

Key Responsibilities include:

• Assist to plan and drive the HCD research and design processes for the development of products and services that delight users and support digital transformation.
• Collaborate on the co-design the of end-to-end products and services, from discovery and ideation through to high quality delivery, sustainment and improvement
• Effectively perform synthesis, analysis, prioritisation and alignment activities with clients to make decision e and make decisions based on insight, focused user research and data insights and business requirements
• Create products and services that are contemporary, sustainable and meet web accessibility standards to help our clients succeed and gain the competitive edge
• Understand and cater for the user base to ensure accessibility and inclusion for optimal experiences for clients and their users.
• Develop and maintain documentation to articulate the service environment and the proposed designs, including service blueprints, user journeys and hybrid maps.
• Be able to communicate ion bridge between our clients and other design team members, and internal development teams.
• Provide guidance and monitor and assistance to other cross functional design team members who to follow contribute to the service design and delivery process where necessary.
• Participate in other activities to improve the service design of the product and other process alignment
• Directly report to Experience Design Capability Lead, Practice Partner or Senior Consultant directly to client

Key Competencies and Skills:

• Must have the ability to effectively prioritise and manage multiple workloads (potentially across different clients)
• Experience in a Service Design role (in a client-facing environment)
• Good knowledge of service design delivery processes and Human Centred Design principles
• Must have the ability to effectively prioritise and manage multiple workloads (potentially across different clients)
• Ability to compose and manage service design artifacts for each phase of the service design delivery process.
• Strong design thinking skills with a positive attitude toward conducting research and to applying emerging technologies to ideation and design.
• Understanding and appreciation of different skillsets within multidisciplinary design teams (including user research, interaction design and user experience specialists)
• Well-versed in working in agile design and delivery teams.
• Exceptional communication skills with demonstrated ability to communicate effectively with both a technical audience and business users.
• Good at presentation, time management and client relationship building.
• Good command of English communication (both oral and written)
• Good interpersonal, facilitation and collaboration skills
• Ability to engage with stakeholders.
• A desire to contribute to the broader success of the Experience Design team by participating in our Community of Practice or Digital Transformation Centre projects.
• Working knowledge with design and prototyping tools such as Adobe CS/CC (InDesign, Photoshop, Illustrator etc.), Figma, Adobe XD, Miro, Mural or other design tools is a bonus.
• Working knowledge of Adobe Experience Manager or other solutions
• Knowledge of the Australian Government Digital Service Standard, Inclusive Design practices and Service Design and Delivery ApproachWCAG 2.0 is an advantage.
• Experience working with or in public sector is not essential but useful.

Your working environment

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

No matter where you are located, you'll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends - from #PetsofDXC to photography, cycling or cooking groups, or we welcome you to make your mark and start your own group.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family
• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.