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Form of work The Service Desk Analyst is responsible for providing frontline support services to users, handling Incidents and Service Requests using the Incident and Request fulfillment processes in line with Service Desk Objectives, as part of the reliable delivery of the technology systems and tools that underpin Auto &General’s business operations. Qualifications and Experience: Essential 2 – 3 years of relevant Service Desk experience Strong technical knowledge and experiencing of frontline Service Desk Good oral and written communication skills. Excellent customer service skills Outstanding time management with the ability to multitask in a complex and high-pressure environment Exceptional troubleshooting and problem-solving skills. Preferred ITIL Foundation Certification. Tertiary qualifications in IT or a relevant field. Industry certifications. More about the role Key accountabilities Provide ICT support to users and solve non-complex problems to minimise system down-time and loss of productivity Respond to enquiries from various sources in a responsive, customer focused manner and ensure that accurate, targeted and…
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