Service Desk Analyst

This is an amazing opportunity for a Service Desk Analyst that is more than just a job. You will feel a part of something special here and will have the opportunity to grow along with a growing business. Come and join our diverse, social and inclusive team!

About Intuit Technologies

We are a people focused business! What do we offer?

• Hybrid and flexible working arrangements.
• Our birthday gift to you, birthday leave to celebrate properly!
• Monthly morning teas and regular social events.
• Lots of office banter and laughter.
• Support and training to achieve your career goals.
• A CEO who values his people as individuals and is invested in their personal success.

Join Intuit Technologies for access to our comprehensive capabilities in designing and delivering tailored technology solutions. We aim to transform customers’ ICT investments into a business asset. We offer services such as consultancy, procurement, logistics, expert project services, project management, managed services, and resourcing. At Intuit Technologies, we're passionate about our work, environment, and brand. People join us because they want to be here, around our people. Join us to be part of a team that values excellence, leadership at every level, and making a significant impact.

If this aligns with your values and you feel you have the skills and experience to match the criteria for this exciting and rewarding role, please apply.

The Role

We are currently searching for an enthusiastic and self-motivated Service Desk Analyst to join our team in Queensland, full-time. If you possess a strong customer service focus and you are good at thinking on your feet, this role is perfect for you!

Key Responsibilities will include: 

• Provide first contact troubleshooting for customers via phone, email, and incident management ticketing system.
• Provide technical direction and guidance to customers
• Support for server, hypervisor, and backup management platforms
• Support for desktops, laptops, and associated peripherals on customer networks
• Support for Windows operating systems, including some legacy platforms
• Support of office infrastructure, including first line networking, telephone, and audio-visual systems
• Microsoft Office support for our clients as well as continued bespoke application support.
• Attend to the occasional on-site client support calls as required
• Responsible for customer satisfaction and quality of service provided.
• Maintain contact with problem situations and assist until a satisfactory resolution is achieved
   

The Person

With a passion for technology, the Service Desk Analyst uses their technical aptitude to provide solutions to clients. You will have an industry certification or will have plans to attain certifications. The Service Desk Analyst will have experience in a field that requires them to develop exceptional customer service skills. They will be able to communicate clearly and effectively with clients, customers and fellow Intuit Technologies team members.

DISCLAIMER - We'll keep your resume on file for future job opportunities if you are unsuccessful for this position. If you would prefer that we do not keep your resume on file, please email **@itechnologies.com.au.