Address
Form of work Melbourne
First posted:
May 16, 2023
Job ID: Service Desk Analyst - Melbourne
ASPECT Studio’s growing technology team are seeking a Service Desk Analyst to provide exceptional end-user and operational support to our national and international studios.
Located in Melbourne, this position is perfect for an IT professional seeking broader exposure to all aspects of technology in a tight-knit team within a highly supportive global environment.
About the Role
The Service Desk Analyst is a vital frontline member of the technology team responsible for:
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Supporting the set-up of all computers, A/V equipment, and other IT peripherals,
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Supporting all cloud platforms including Microsoft 365, Intune, Autopilot and Azure AD,
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Reviewing, investigating, and resolving service requests and incidents within the ticketing system across all global studios,
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Performing onboarding and offboarding activities as people join and leave the practice, and
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Assisting in the creation and updating of IT documentation.
This role sits in a small team within a global design practice with numerous opportunities for mentoring from experienced IT professionals and exposure to project implementation.
About You
With at least 2+ years of experience in Service Desk and IT support roles, you will be someone with strong communication and time management skills. You will be a reliable operator who can confidently interact with a variety of stakeholders across all levels of the business.
Ideally you will have experience in:
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Microsoft Windows 10/11 administration,
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Software and Hardware troubleshooting,
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Working with and supporting remote users,
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Ability to work autonomously, and
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Providing Audio / Visual support.
Although not essential, experience in design, architecture, construction, or engineering environments will be highly regarded, including exposure to architectural/2D/3D technologies including Autodesk.
How to apply
Please submit your CV and Cover Letter outlining why you would be a great candidate via the form below, or submit in strict confidence to careers@aspect-studios.com.
Only applications from Australian Citizens, permanent residents, or long-term visa holders are eligible for appointment.
Applications or enquiries from recruitment agencies will not be considered.
For further inquiries please contact Gavin Bell via email: gavin.bell@aspect-studios.com.
