AddressWhat success looks like in this role:
Act as a single point of contact to provide 1st level IT support.
Respond to and resolve customer requests or incidents providing fast and efficient, customer service.
Perform standard diagnostics to initiate the problem management workflow process.
Strive for a high level of first-contact resolution.
#LI-KP1
You will be successful in this role if you have:
NV1 or NV2 Clearance is required.
Demonstrated experience in 1st level technical support in an ITIL Service Desk environment.
Demonstrated experience in supporting Microsoft Windows 10 and Office 365
Understanding of Active Directory and administration processes
Troubleshooting PC, networks, servers, software and hardware problems, and Microsoft applications.
A keen interest in developing a career in IT (essential)
Unisys has been awarded an exciting new opportunity to support a large Federal Government department. Please click on the "Apply Now" button below to submit your application to be part of our Winning Culture.
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This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.
