Job description
The RoleThe purpose of this role is to ensure that services and application support requests and incidents are managed to resolution and to assist, the broader support team ensuring the availability of services delivered to the GPC Asia Pacific network of stores, warehouses and offices which encompass distributed environments with 400+ locations in Australia, New Zealand and China.This role will involve working closely with IT Management teams to ensure IT Services are supported and maintained. This role will predominantly be responsible for 1st and 2nd level Service Desk support for IT Services and Business Applications where first call resolutions can be applied.Reporting to the IT Service Desk Manger, you will:Ensure IT Services (Levels 2-3) are supported and maintained. Provide day-to-day 1st and 2nd level Service Desk support (Incident and Request Management) for support calls received via phone, email, voicemail and walk-upsRecord and update tickets utilising Incident ManagementMonitor telephone queues and answer calls within SLA guidelinesProvide first call resolutions to incoming calls where possible using knowledge base articlesMandatory Technical Skills:Microsoft Operating System support (Windows 7, 8, 10)Microsoft Office Application supportUser administration using Active Directory, etc.Experience in the following areas would be advantageous:Delivery of support within an ITIL frameworkApplications deployed via CitrixLotus Notes and Office 365Mainframe (ZOS) and PSeries (AIX) operating systemsRetail Systems including Point of Sale equipmentWarehouse Management Systems and Financial SystemsSupply chain industries (retail, wholesale, distribution, transport)To be successful in this role you will need to demonstrate the following:A positive and ‘Can do’ attitude to workBe a dedicated team player with high customer focus and excellent communication skillsBe able to build and maintain positive relationships with other staff, customers and suppliersBe able to work independently and to use initiative and judgement to solve problems effectively and achieve resultsYour environment:Genuine Parts Company (GPC) is the Global Leader in automotive aftermarket parts distribution, encompassing a number of significant international businesses in USA, Canada, Australia and New Zealand. Our Asia Pacific businesses include Ashdown-Ingram, McLeod Accessories, Motospecs, RDA Brakes and our iconic Repco Australia & New Zealand Store Network.Looking after you:We are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we promise to provide you:Competitive hourly rateStaff discounts across the GPC Asia Pacific group of CompaniesStructured and supportive team environmentPrivate health insurance discountsEmployee assistance programAccess to GPC’s exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more!Apply NowTo make an application, please click the 'Apply Now' button below.Please note only short-listed candidates will be contacted.
Address
Rowville, VIC
