Address- Ongoing Full Time
- Clerk Grade 5/6
- Package up to $115,645 pa. Package includes salary range ($93,295 pa to $102,941 pa), plus employer's contribution to superannuation and annual leave loading
- Location: Greenacre
About the role:
The role is responsible for providing broad-ranging Tier 1 support (in particular FRNSW mobile fleet) to users utilising a range of media (including the infrastructure environment and software) to troubleshoot and resolve moderately complex issues.
About you:
- You will have demonstrated experience in providing Tier 1 Support to technical users utilising a range of media, including infrastructure environment and software, to troubleshoot and resolve issues in a complex ICT organisation.
- Proven ability to balance competing demands to ensure customer Service Level Agreements are met.
For more information on the role, please view the Technical Support Officer - IT Assets Role Description.
Should you require more information about this opportunity, please contact Sheikh Osman, Manager ICT Telecommunications on 0417 659 ***.
About us:
FRNSW is one of the world’s largest urban fire and rescue services and is the busiest in Australia. Our overriding purpose is to enhance community safety, quality of life, and confidence by minimising the impact of hazards and emergency incidents on the people, property, environment and economy of NSW. We are prepared for anything – helping anyone, anywhere, anytime.
Visit our Careers Page to learn more about Fire and Rescue NSW.
What we can offer:
- Work-life balance and flexible working arrangements
- Modern buildings and facilities
- Activity based working environment
- Free on-site gym and parking
- Partnership with Fitness Passport for ongoing staff and their families to access more than 390 gyms and pools at a discounted rate
- Study assistance for approved courses
- Ongoing training and development
Our commitment to diversity:
Great people come from all walks of life and at Fire and Rescue NSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community we serve.
We welcome people with diverse experience, skills and backgrounds, and encourage applications from Aboriginal or Torres Strait Islander peoples, individuals who identify as LGBTIQ, people with disability, people with culturally and linguistically diverse backgrounds, and people of all ages.
If you are a person with disability and require specific arrangements to participate in the recruitment process, please contact the FRNSW Talent Acquisition Team by email at ***********@fire.nsw.gov.au
How to apply:
To be considered for this role, please provide an up-to-date resume which details your skills and experience as relevant to this role.
Please answer the following two targeted questions. It is recommended you draft your responses in a Word document then paste into the required field in the online application.
1. Describe your experiences with MDM - Mobile Device Management system and support your answer with examples (maximum 400 words).
2. Please provide an example of when you have had to use your negotiation skills and ability to develop good relationships with internal and external stakeholders (maximum 400 words).
Visit the PSC website for helpful information on writing your application: https://iworkfor.nsw.gov.au/writing-your-application
Applications close: 21 May 2024 at 11:55 PM
A talent pool may be created for ongoing and temporary opportunities of the same role or role type which become available over the next 18 months.
