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SalaryAbout Us
APA is a leading Australian energy infrastructure business. We own and/or manage and operate a diverse, $21 billion portfolio of gas, electricity, solar and wind assets. Consistent with our purpose to strengthen communities through responsible energy, we deliver approximately half of the nation's gas usage and connect Victoria with South Australia and New South Wales with Queensland through our investments in electricity transmission assets. We are also one of the largest owners and operators of renewable power generation assets in Australia, with wind and solar projects across the country.
We employee more than 2000 people across Australia and know that they are the key to our success. We are committed to a diverse and inclusive culture, where all our people feel safe, valued, and trusted to do their best every day to deliver our vision to be world class in energy solutions.
The Opportunity
We now have an exciting opportunity available for a Service Desk Field Analyst. The primary objective for a level 2 EUC Analyst is to provide technical face to face and remote support and troubleshooting for end-user computing devices and applications. This includes resolving complex issues, providing guidance and training to level 2 staff and customers, and proactively identifying and implementing solutions to improve overall support processes and user experience.
Key Responsibilities
- Working collaboratively with IT teams to continually improve the customer experience
- ITIL Incident and Service Management processes
- Working collaboratively with IT teams to continually improve the customer experience
- Responding promptly to user inquiries, providing technical support and assistance while ensuring courteous, timely and effective resolution of end user issues
- Good problem solving and analytical skills, analytical ability to plan and achieve a variety of tasks and adhere to policies, processes and procedures
- Excellent communication and interpersonal skills with the ability to build strong relationship
- Demonstrated experience of Microsoft Operating Systems such as Windows 10 and Windows 11
- Ability to Support and administration for Microsoft Exchange 2016 and O365 (Microsoft Office Suite)
- Experience in SCCM 2012/System Centre for system configuration and management.
- Strong experience in Citrix for virtualisation and remote access solutions
- Strong problem solving and analytical skills
Our APA Service Desk Team are a High Performing Team that strive to quickly and professionally respond to the requests that come to our team. Our team members operate in a decentralised structure, spread across Australia. We Support both our Office and field workers as well as providing support for APA employees travelling abroad.
Working at APA
APA is an equal opportunity employer. The safety and sustainability of our people, community and environment is our focus. We embrace diversity in our people to ensure our workforce is representative of the communities that we operate in.
APA provides you with access to targeted career development programs, competitive remuneration, employee benefits, and work-life balance and wellbeing programs. APA also have an inclusive parental leave policy that supports all parents throughout their parenting journey.
Applicants must be eligible to work in Australia to be considered.
Sound like your kind of career? We'd love to hear from you.
Role closes Friday 1 March 2024. Role Reference number 5714
Job Description is available on request by emailing and quoting the above reference number.
Same Posting Description for Internal and External Candidates
