Service Desk Manager

WHO WE ARE? 

Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch!). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 17,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, life-changing experience and safe environment to help students make the most of their studies.

THE ROLE

A key member of the Scape technology leadership team, the role of the Service Desk Manager is to establish a culture of efficiency, accountability, and transparency in IT Operations. 

You will ensure IT services are reliable, end users are fully supported, set benchmarks for monitoring and improvement, and work with the business owners of IT services to continuously improve our environment.

You will be a hands on and technical, and in this role, you will lead a small team covering both Support and Systems Administration covering not only our corporate environment, but also systems and services that ensure the successful operation of our properties.

You will contribute to the development and execution of the IT Operations strategy and ensure the alignment with the enterprise's IT and business strategy and the delivery of capabilities required to achieve business success.

THE IDEAL CANDIDATE

We are seeking a motivated individual, with big ideas and a passion for efficiency and business improvement. 

You will also have: 

• Ability to fix gaps in existing capabilities and provide proven strategies to improve efficiency. 
• Demonstrated Technical Ability, with an understanding that this is a technical role.
• Demonstrated experience in Project Management
• Essential knowledge of IT security controls and Information Security including patch management, vulnerability management and end user compute.
• General knowledge of IT systems and infrastructure design, networking technologies and IT best practice guidelines.
• Experience implementing service delivery/support processes, 24 x 7 support
• Excellent facilitation skills and problem-solving skills
• Strong interpersonal and consultative skills

PERKS & BENEFITS  

At Scape, we are all about creating and sharing the good vibes. Below are just some of the scape-tastic perks of joining our team:  

• Development opportunities
• A day off to celebrate your birthday, however you want  
• A recharge day (known affectionately as a Bueller Day!)  
• ‘Escapes’ – stay at any of our buildings in any state for up to 5 nights free of charge  
• Referral bonuses  
• EAP, Sonder & Duress support 

 THE FINE PRINT 

At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated. 

This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.  

Please note that we will review applications and contact candidates on a rolling basis. The earlier you apply for this opportunity, the better!  

If you feel you would like to join our team, apply now with your CV and 1-page cover letter! 

No agencies please.