Service Desk Manager jobs in Sydney, NSW

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SERVICE DESK MANAGER - IT SUPPORT & SERVICE DELIVERY

Private School environment. Permanent role. Inner west suburb -near train station. Leading the IT Service Desk team. driving the adoption of ITSM and ITIL practices, aimed at enhancing IT Service Delivery and support capabilities....

CompanyBalance Recruitment
AddressSydney, NSW
CategoryIT
SalaryPermanent
Date Posted 2 days ago See detail

Service Desk Manager - IT Support & Service Delivery

Balance Recruitment

Sydney, NSW

Permanent

Private School environment. Permanent role. Inner west suburb -near train station. Leading the IT Service Desk team. driving the adoption of ITSM and ITIL practices, aimed at enhancing IT Service Delivery and support capabilities....

Service Desk Manager - IT Support & Service Delivery

Balance Recruitment

Sydney, NSW

Leading the IT Service Desk team. driving the adoption of ITSM and ITIL practices, aimed at enhancing IT Service Delivery and support capabilities. leading the implementation of Helpdesk Standards. reconfiguring the Service Desk t...

IT Service Desk Manager & Delivery Lead (On-site)

Police Bank

Surry Hills, NSW

Extensive experience in managing a busy service/help desk as well as previous leadership experience is a must. Experience managing IT vendors and problem management. Excellent communication, problem-solving, and analytical skills....

Service Desk Manager

Australian Digital Health Agency

Sydney, NSW

$111,611 - $127,294 a year

Develop, manage and maintain Service Desk processes, procedures and documentation. Responsible for day-to-day management, resource planning and work allocation of the Service Desk to meet agreed Service Levels. Ensures Service Des...

Transport & Service Desk Manager

Vontier Corporation

Sydney, NSW

Lead and manage the Service Desk team to deliver outstanding phone and email support to our clients. Oversee all technical support activities and systems, ensuring accuracy and timeliness. Drive continuous improvement initiatives...

Service Desk Manager

The Recruitment Company

Sydney, NSW

Manage the delivery of support to internal and external stakeholders to agreed Service Levels. Identify trends and advise Head of IT Operations of emergent problems. Report on Service Levels, identifying trends and areas for impro...

Service Desk Manager

Steadfast Group

Sydney, NSW

Ensuring that all processes used by the Service Desk are thoroughly documented, consistently audited, and regularly improved.. Coordinating and managing all relevant stakeholders, including the support desk team, customers, and o...

Transport & Service Desk Manager

Vontier

Sydney, NSW

Permanent

Lead and manage the Service Desk team to deliver outstanding phone and email support to our clients. Oversee all technical support activities and systems, ensuring accuracy and timeliness. Drive continuous improvement initiatives...

Transport & Service Desk Manager

Gilbarco Veeder-Root

Sydney, NSW

Lead and manage the Service Desk team to deliver outstanding phone and email support to our clients. Oversee all technical support activities and systems, ensuring accuracy and timeliness. Drive continuous improvement initiatives...

Service desk Manager

Robert Half

Sydney, NSW

$120,000 - $130,000 a year

Manage and oversee the day-to-day operations of the Service Desk team, ensuring timely resolution of IT support requests and incidents. Develop and implement Service desk policies, procedures, and best practices to optimise effici...

Service Desk Manager

Atlamgroup

Sydney, NSW

Helia, as Australias first Lenders Mortgage Insurance (LMI) provider, with over 50 years expertise in the Australian housing market are in the process of re-inventing ourselves. We aim to do this efficiently and conveniently, lev...

Service Desk Manager

Hays

Sydney, NSW

Solid experience in the operational management of networks, infrastructure and cloud services (Level 3). Extensive Managed Service Provider (MSP) experience. Previous experience as Network, infrastructure, or cloud engineer. Previ...

Service Desk Manager | User Access Management

Macquarie Group

Sydney, NSW

Proven experience managing a team of Service Desk technicians. Experience in Identity and Access Management (IAM) and Sailpoint IIQ. Knowledge of IAM best practices, technologies and solutions. Experience troubleshooting and resol...

Service Desk and Delivery Manager

Mission Australia

Sydney, NSW

Permanent

Full Time, Permanent Role. Location: Sydney, with Work from Home Options! Make a meaningful difference to the lives of Australians in need. Manage the overall Service Desk activities, providing superior customer service experience...

Application Services Manager New

Westpac

Sydney, NSW

Permanent

Accountable for Delivery of reliable, stable Application Services through the identification, planning and management of outcomes and dependencies across the application life cycle in line with the broader business and technology...

Client Services Manager New

Downer Group

Sydney, NSW

Permanent

Delivers contractual and other business obligations. Achieve Key Performance Indicators and ensuring all service lines meet Quality Standards. This role is required to manage, motivate, and supervise the on-site facilities managem...

Service Desk Analyst New

Globant Commerce Studio

Sydney, NSW

Permanent

Respond to requests for technical assistance in person, via phone, communication channels. Diagnose and resolve technical hardware and software issues. Advice user on appropriate action. Follow standard help desk procedures. Redir...

Head of Service Management

Beyond Bank Australia

Sydney, NSW

Permanent

Build strong teams with diverse skills aligned with BBA's mission, vision, and values. Lead the development and implementation of IT Service Management strategy and annual plan. Manage and report on performance, setting objectives...

Nurse Manager - Acute Mental Health Services New

Nsw Health

Sydney, NSW

$135,591-138,111 per year

Paid Allocated Day Off (ADO) every month, in addition to your annual leave (For full time staff). Salary Packaging - lowers your taxable income and increases your take-home pay. (Applicable for eligible employees). Meal entertainm...

Product Manager - IT Shared Services New

The Star Entertainment Group

Sydney, NSW

Permanent

Develop and implement product strategies consistent with company vision. Work closely with key stakeholders to collaboratively develop and deliver the product roadmap. Build, develop and lead an agile, cross functional team and ma...

Service Delivery Manager New

Curtis Partnership

Sydney, NSW

Permanent

Operational Management: Manage day-to-day Service Delivery operations, ensuring adherence to service level agreements (SLAs). Customer Relationship Management: Build and maintain strong customer relationships, acting as a trusted...

Client Service Help Desk - FinTech - Wealth Management/ Stockbroking

Anton Murray Consulting

Sydney, NSW

Develop a deep understanding of assigned clients including key clients and their requirements. Develop strong relationships with advisors and key personnel. In conjunction with the sales team,meet with clients from time to time i...

Service Desk Analyst - User Access Management

Centorrino Technologies

Sydney, NSW

$55,000-70,000 per year

Working within a dedicated sub team to own our client's end user on-boarding experience. Ensuring all documented processes are being followed and high-quality outcomes are experienced by our customers with every encounter. Refine,...

Graduate Service Desk Officer

Peoplebank

Sydney, NSW

Permanent

Work within the Service Desk team and be the first point of contact for users, actioning and resolving incidents and requests in the ITSM ticketing system at a level 1 capacity, according to internal SLA policies. Communicate with...

Office Services Manager

Australian Bureau Of Statistics

Sydney, NSW

$92,210 per year

APS 6 salary: $92,210 p.a. plus 15.4% super. Full-time APS 6 position until 2 Jan 2025. Sydney CBD location. workplace health and safety administration. facilities management. emergency management. office security. logistical supp...

Business Services Manager

Charterhouse

Sydney, NSW

$120,000-140,000 per year

Promotional Opportunities within first 12 months. An open door policy with supportive partners. Work with ASX Listed Clients in excess of $100m. Assisting with training and supervision of junior employees. Advise clients in relati...

Client Service Help Desk - FinTech - Wealth Management/ Stockbroking

Anton Murray Consulting

Sydney, NSW

SydneyWealth ManagementPermanentOur client is a leading ASX listed FinTech firm servicing the stockbroking and wealth management industry with their automated operations technology.They are rapidly growing with a strong pipeline o...

Technical / Hard Services Facilities Manager

Jones Lang Lasalle

Sydney, NSW

Permanent

The Facilities Manager must be a team player and work with other members of the team to meet all KPI as set out in the management contract. Responsible for the main & the BCP sites all Hard Services Facilities operation. HVAC sys...

Security Engineer | Key Management Services

Macquarie Group

Sydney, NSW

Permanent

Security operations or Security Engineering experience. Understanding of Certificate Lifecycle Management tools such as Venafi. Knowledge of best practices with regards to key sizing, standards and other concepts as pertaining to...

Senior Manager, Dispute Services

Commonwealth Bank Of Australia

Sydney, NSW

Permanent

You will play a vital role in driving operational improvements, uplifting customer satisfaction and focusing on risk while enhancing a strong customer focused culture. Permanent, full-time position. Based at South Eveleigh Offices...