Address
Form of work
SalaryService Desk Officer
Troubleshoot technical problems, install and configure software, and maintain ICT equipment whilst utilising your IT Service Management skills!
Classifications
- IT & Telecomms
- Help Desk / Support
- Permanent / Full Time
- Competitive salary 70K + Super
- Not-for-profit tax-free benefits up to $18,550, increasing your take-home pay
- Mentoring opportunities to grow your knowledge in System Administration
The Royal Flying Doctor Service (RFDS) in Queensland is currently seeking a Service Delivery Officer to provide high-quality customer service and technical support to the wider RFDS team. As part of this role, you will be responsible for managing ICT issues such as new asset issuance, troubleshooting, incident management, and fulfilling requests. You will be providing support to our staff in person, over the phone, and through our ticket system - Jira.
Our team is committed to providing our staff with access to the latest systems and technologies to ensure efficient and effective delivery of operational services anytime, anywhere.
As a Service Delivery Officer at RFDS, you will:
- Provide first-level support to users of incoming requests in-person, phone, email and ticketing system and diagnose and troubleshoot hardware, software and connectivity issues.
- Ensure the ICT environment is compliant with best practices and ITIL service management standards
- Support and maintain ICT assets and services ensuring the end user's needs are met
- Identify, co-ordinate and deliver ICT improvement initiatives (as required) to ensure the efficient implementation of new services
- Provide ‘on call’ 24-hour support for one week every 6 weeks (additional allowances are applicable)
- On occasion travel within QLD and NSW
The RFDS (Queensland Section) and RFDS (South Eastern Section) collaborate to offer shared D&T support and maintenance services. A unified team from both sections works together in a Shared Service to provide top-notch services to both organisations by utilising our combined expertise.
Who are we looking for?
We're looking for a Service Desk Officer who is a positive team player, highly analytical and willing to go above and beyond in delivering solutions for our end users. In addition, you will have a diploma-level qualification in Information Technology and you will demonstrate-
- 1-3 years experience in ICT Support, Helpdesk or Service Desk, and Customer Service
- Demonstrated experience in troubleshooting and fault/problem resolution
- Confident communication skills (both verbal and written) with a customer-focused approach to providing support at all levels
- Understanding of ITIL Framework and IT Service Management
- Working knowledge of ICT Procurement and Asset Management practices Experience with Office 365, ServiceNow and SharePoint
At RFDS (Queensland Section), we are deeply committed to positively impacting those who reside, work, and commute in remote, rural, and regional areas of Queensland. As an RFDS team member, you will take pride in knowing that your hard work is instrumental in supporting our operational, corporate and support services teams. In return for your service, you will;
- Work with a collaborative and supportive team who are passionate about our purpose and proud of their contribution
- Receive a salary of 70K + Super + On Call Allowances (when rostered)
- Access to generous not-for-profit tax-free benefits up to $18,550, increasing your take-home pay
- Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
- Private health insurance discounts
- Novated leasing available
- Access to a full allocation of a newly launched uniform range at no cost
- The opportunity to be a part of the iconic Royal Flying Doctor Service team!
Apply Now!
If you have any questions, please do not hesitate to contact Recruitment on 07 3852 7553 or recruitment@rfdsqld.com.au.
This role will close on the 15th of March 2024 however, shortlisting will begin before this date. Please do not delay in applying!
About RFDS (Queensland Section)
The Royal Flying Doctor Service is one of the world's largest and most comprehensive aeromedical organisations. The RFDS in Queensland provides excellence in and access to primary health care and aeromedical services across the state. Our emergency retrieval service operates 24 hours a day, seven days a week, delivering the finest care to more than 330,000 Australians each year, that’s one person every two minutes! In addition to aeromedical retrievals of the critically ill or injured, the RFDS also delivers a broad range of essential primary and preventative healthcare services, including telehealth, mental health, oral health and health promotion.
Royal Flying Doctor Service acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.
There will be a mandatory requirement to undergo a criminal history check and maintain a driver’s licence. There may be a requirement to undergo a pre-employment medical assessment.
