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Form of workACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 41,500 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges, including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.
The Opportunity
We are actively seeking a dedicated Level 2 Service Desk Technician to join our expanding ICT team on a permanent basis. In this pivotal role, you will collaborate closely with both new and seasoned employees, offering comprehensive assistance with ACCIONA's cutting-edge devices and infrastructure.
If you have a passion for providing top notch support this could be the opportunity for you to come and join our growing ICT team.
Key responsibilities:
- Provide second-level support, including logging and handling of ICT incidents and service requests, using the ITSM tool Service Now.
- Installing and configuring computer hardware, software (Microsoft) and peripheral devices.
- Monitor your ticket queue (requests and incidents) and reprioritise your workload to ensure all tickets are resolved within the defined SLAs.
- Provide clear and concise notes within ServiceNow against each ticket, and where necessary, update/develop Knowledge Base articles.
- Work closely with the wider ICT team, both locally within Australia and globally with our Parent Company, to achieve the best possible outcome for the End Us.
About You:
- Experience gained in a Level 2 role within a large matrix organisation.
- Experience supporting mobile devices (iOS, Android) and Office 365 PC programs,
- Experience in PC Hardware configuration, including maintaining printers and scanners.
- Excellent communication skills.
We are an Equal Opportunity Employer and promote equality and diversity. Indigenous Australians and candidates from minority groups are encouraged to apply.
